Reviews (8,254)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

September 16, 2024

the best thank you

Foreverlash Co
United States
About 6 hours using the app
July 7, 2024

Thanks Marnie. Easy to use as well as fast replies and services

Essentia
Canada
13 days using the app
June 17, 2024

Yotpo's customer support is very fast and friendly. I appreciated the help provided by John D. He helped me complete the configuration of the application.

DeskEazy
France
About 2 months using the app
July 20, 2024

Service au top, grande aide de la part de John. Je recommande l'application

The Secret Pillow
United Kingdom
2 months using the app
June 6, 2024

I had a wonderful experience installing the app and verifying my account, all thanks to Quin from the support team. She was incredibly friendly, and patient, which made the account verification process a breeze. I am extremely satisfied with the level of support provided, and I would highly recommend Yotpo not only for its great features but also for its outstanding customer service. Kudos to Quin; I'm truly beyond grateful for her exceptional support.

Blosselle
South Africa
About 2 months using the app
June 14, 2024

Rock has been an absolute lifesaver in resolving my issues. Their support team is incredibly responsive and knowledgeable, quickly addressing and fixing any problems I encountered. The solutions provided were effective and well-explained, making the entire process smooth and stress-free. I highly recommend Rock for their outstanding assistance and dedication to customer satisfaction.

Strela
United States
26 days using the app
June 12, 2024

I love this App! Thanks to Quin I was able to set everything up seamlessly.

Fresh Fairy
United States
7 months using the app
November 2, 2024

Joann helped me very well, very good guy and patiente. Very fasta responding

Zen Humidity
Italy
30 minutes using the app
May 16, 2024

Great App and Great customer service. The service was stellar, I had an agent by the name of Joann C that gave me the information that I needed to execute and update my terms and service to start sending out sms messages and she was very patient throughout the process. I am a forever customer and thanks Joann for all of his help! We need more agents like you.

2HRD
United States
11 months using the app
September 3, 2024

Support was awesome Jay helped me to validate my account with patience and efficiency!

MX Republic
United States
About 1 hour using the app