Reviews (8,226)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.
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I use the application to make SMS marketing and I had to use the chat service, the chat is really good and I appriciate the communication with the Lord !
Just started using this app. So far support has been very helpful! Quin answered all my questions and helped guided me to where to find more information. Thank you!
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Quick and Easy service. Helped me with quick response times and problem was solved in few minutes. PL
I have installed the app for a few days now, Customer services and chat support are perfect, very professional reply no delay. We will see ROI and conventions in the future which are perfect so far.
Best Test message marketing app in the game highy reccomend now its making me type too much and idk what else to put
Be careful of this app, support is horrible too. When asking for a detailed list of the spending, they will just ignore you or ask for more of your information which have nothing to do with the problem you have.
App didn't even work properly, customer couldn't use it and then had double the work.
Thank you for taking the time to share your thoughts with us — we apologize for the inconveniences. Our team has reached out to you a few times to help rectify this issue, but we have not heard back. We'd really appreciate the opportunity to make things right.
Just got the app today I will be going hard on sms marketing as I believe it is the future and that email is going away soon. Not completely but it will be overshadowed by sms.
Genebie M was very helpful with my issue I had setting up an embed form for my coming soon page. it's all fixed and I can continue working on my business.
My experience was amazing thanks to Quin. They were very helpful and immediate with the responses. 10 out of 10 experience.
I chose Yotpo after reading other customers reviews and a watching a couple of YouTube videos. I was overwhelmed during the installation but after my virtual appointment with Irene and Nikki, I feel confident. Irene was very helpful and had a simple response to each of my questions. John D from the support team emailed me even before I was done with Irene. I also appreciated Keanu in the quick chat box. I look forward to using Yotpo and working with the same team as my business grows. The customer service is outstanding. I highly recommend using this service.