Reviews (8,217)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

September 13, 2021

why in hell I can't go in the app?????????????????????????????????????? what do you mean you don't support "We don't support your chosen platform yet" so if you don't support it why you're app is in Shopify

ShaperCami™
Sweden
About 1 month using the app
Yotpo - Email & SMS replied September 13, 2021

Hello,

Thank you for reaching out and flagging this for our attention.

We have been informed that we experienced a brief system error which resulted in this notification you have described. This has now been resolved and you should no longer experience this trouble moving forward.

I can see that our team has reached out to you directly to further discuss the feedback you have provided.

We look forward to hearing back from you

Kind regards,
SMSBump Customer care

November 10, 2020

The worst experience EVER, I've been waiting for their response for 3 weeks, but I still got no response at all on any of my help requests or refund request. I emailed them 5 times and contacted an online service 3 times.
I already added $20 to my account. The worst part is I can NOT even open the App. I've been waiting like an idiot wasting my time and my money. I can not even open the dashboard. The App does NOT work at all. It keeps popping out to smsbump.com. It looks like the app is nothing to do with Shopify. PLEASE PLEASE DO NOT USE THIS APP. Terrible after-sale service(no service at all) All I want to do is get my money back.

Frenchiely
China
About 1 month using the app
Yotpo - Email & SMS replied November 12, 2020

Hello,

Unfortunately the email response we've sent landed in the SPAM folder, thanks Intercom. The fact that you were not able to set up might be unfortunately due to the fact that you are based in China (sometimes this happens if the servers of the company are not based in China and ours are not)

If you cannot use our service we would be more than happy to grant you a refund, so please get in touch with our support team so we can settle this.

Thank you.

October 12, 2020

it's too convenient, I like this app too much, the customer support is too nice it's to improve your site.

Swipe Shop
Canada
1 day using the app
October 8, 2022

Ivan was amazing, stepped up and made validation and confirmation happen very quickly. That way, I was able to get my campaign up and running

Ethics The Brand
United States
About 1 month using the app
May 7, 2018

Awesome app - thanks! Will test and check soon

Worldyogashop
Poland
1 day using the app
October 10, 2023

PL is super helpful and professional.

Pitaland
United States
1 day using the app
March 30, 2023

ABSOLUTLY GREAT APP AND GREAT CUSTOMER SERVISE VERY RECOMMENDED.
EVERY TIME THAT I NEEDED THEY WAS HERE AND QUIQLY RESPONSE.

Reacteak™
Israel
1 day using the app
April 10, 2023

It was good. I found the assistance to be helpful, and I received good instructions from Joann C. Thanks again

The Shoppe on Green Acres
Bahamas
30 days using the app
September 18, 2023

I added the SMS Bump app to my online store and I'm enjoying it very much. The support is excellent. Regie helped me a lot especially being a beginner and fulfilled all my requests in no time. Thank you

All Women
Italy
1 day using the app
February 28, 2021

Amazing customer service, very patient and provide great advice to keep us safe. Can't wait to start using it.

grandma_my_angel
United States
30 days using the app