Reviews (8,255)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

January 25, 2023

Joann was GREAT she gave me the information I needed. I give 20.000000000000000000000000 thumbs up she is great thank you

simply eazy shopping
United States
1 day using the app
Yotpo - Email & SMS replied January 27, 2023

We appreciate your feedback, thank you!

June 28, 2023

BE AWARE BEFORE INSTALLING THIS APP

it's not working as promised in upgrade option, they withdrew all my balance without using a cent of it and you will lose your money by using it!

so disappointing!!

Natura Siberica Jordan
Jordan
About 1 month using the app
Yotpo - Email & SMS replied June 28, 2023

Thank you for sharing your feedback, and we apologize for the inconvenience. Please note that we would never make changes to your account without your permission. Our team is actively investigating the situation, and we've reached out to your team for further details.

November 14, 2020

Harry helped me enormously by answering all my questions about the application. I highly recommend the person and the application.

Heliaa.com
France
About 1 month using the app
April 16, 2023

Molto veloci e disponibli! è stato molto attento e cordiale, consigliatissima quest'app soprattutto per l'assistenza

Il mio negozio
Italy
About 1 month using the app
July 30, 2023

First time using an app like this and just getting it all set up, but it's been super easy! Especially with the quick & friendly chat help I got with Marnie! Looking forward to seeing what more this can do.

Starlead Wear
United States
1 day using the app
September 13, 2021

why in hell I can't go in the app?????????????????????????????????????? what do you mean you don't support "We don't support your chosen platform yet" so if you don't support it why you're app is in Shopify

ShaperCami™
Sweden
About 1 month using the app
Yotpo - Email & SMS replied September 13, 2021

Hello,

Thank you for reaching out and flagging this for our attention.

We have been informed that we experienced a brief system error which resulted in this notification you have described. This has now been resolved and you should no longer experience this trouble moving forward.

I can see that our team has reached out to you directly to further discuss the feedback you have provided.

We look forward to hearing back from you

Kind regards,
SMSBump Customer care

November 10, 2020

The worst experience EVER, I've been waiting for their response for 3 weeks, but I still got no response at all on any of my help requests or refund request. I emailed them 5 times and contacted an online service 3 times.
I already added $20 to my account. The worst part is I can NOT even open the App. I've been waiting like an idiot wasting my time and my money. I can not even open the dashboard. The App does NOT work at all. It keeps popping out to smsbump.com. It looks like the app is nothing to do with Shopify. PLEASE PLEASE DO NOT USE THIS APP. Terrible after-sale service(no service at all) All I want to do is get my money back.

Frenchiely
China
About 1 month using the app
Yotpo - Email & SMS replied November 12, 2020

Hello,

Unfortunately the email response we've sent landed in the SPAM folder, thanks Intercom. The fact that you were not able to set up might be unfortunately due to the fact that you are based in China (sometimes this happens if the servers of the company are not based in China and ours are not)

If you cannot use our service we would be more than happy to grant you a refund, so please get in touch with our support team so we can settle this.

Thank you.

October 12, 2020

it's too convenient, I like this app too much, the customer support is too nice it's to improve your site.

Swipe Shop
Canada
1 day using the app
October 8, 2022

Ivan was amazing, stepped up and made validation and confirmation happen very quickly. That way, I was able to get my campaign up and running

Ethics The Brand
United States
About 1 month using the app
May 7, 2018

Awesome app - thanks! Will test and check soon

Worldyogashop
Poland
1 day using the app