Reviews (8,222)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

August 8, 2023

App is great but the email templates could be a lot better. Hard to navigate and edit and customize, other than that, app is great.

Zen Growth
United States
28 days using the app
August 15, 2020

I am happy with the customer service team, have been very helpful and prompt service. 24/7 , I know that I can rely upon them anytime in the day.

The Toys Republic
Australia
28 days using the app
Yotpo - Email & SMS replied August 17, 2020

Yes! We are available 24/7. If you do have any questions, you can reach us at any time 🤗

November 8, 2023

Fast and very helpful. Thanks!!!

Prisze Beauty
Canada
1 day using the app
June 27, 2022

Amazing ROI and customer service. You just can't get that type of ROI anywhere else not even retargeting campaigns. The customer service is superb. Thank you!

Aoife (Israel)
Canada
1 day using the app
July 2, 2022

I am happy with this app so far. Customer service was excellent. I needed help with the flow for text message marketing and I was able to connect almost instantly via chat with a customer service rep.

Peruvian Accent
United States
1 day using the app
July 24, 2023

Great app! Even better customer service. My customers love it too!
Great app! Even better customer service. My customers love it too!

Skertin
United Kingdom
27 days using the app
March 30, 2023

Gen is super helpful, very responsive and all in all the experience is very good!
Customer service is always fast which is a huge plus.
The only down side is the cost of SMS as a store that doesn't exist in the US and is considered as international. Would be perfect if the cost was lower.

The Evolve Way
Egypt
27 days using the app
Edited November 12, 2020

This is a fake service which does not intergrate with smile at all, you will loose money and be charge for intergartion which doesn’t work I all fairness lying isn’t gonna get you off the fraudulent hook.
1 charging for a service which doesn’t exists is called Fraud !!!!!!
2 I’m yet to wait for a response from your so called developer team .
3 I have reported this to Shopify investigations , and lodged a complaint with smile and will lay a charge of fraud with the CCMA INTERNATIONAL . Hence this is a fake plug in , app service , which takes your money but doesn’t delivery what is promised , FAKE FAKE FAKE FAKE

Green Peppercorn - Mr Maki -EL Loco Mexicano
South Africa
About 1 month using the app
Yotpo - Email & SMS replied November 12, 2020

Hey,

We've been in touch with you trying to help you set up Smile for some time already. Not sure what you refer as "fake service" as we are waiting for a response from your side.

Thanks and looking forward to fixing this.

Update1: responded to the customer almost instantaneously. They have a problem with a third party integration. Working on solving it for them, but the customer stopped communicating.

Update2: The customer stopped responding after countless of reach outs.

April 6, 2023

Ottima assistenza davvero fantastici! Servizio a qualsiasi ora del giorno e della notte. Veramente consigliato

Minyma
Italy
1 day using the app
January 5, 2021

great app love Easy to install esp for some who is new very helpful team esp on the online chat great work guys

Bargain Trendz
United Kingdom
1 day using the app