Reviews (8,222)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

September 28, 2023

Easy to use and pretty straightforward, just not suitable for Australia. Great customer service from PL!

A Little Touch of Bali
Australia
26 days using the app
July 13, 2020

Superb. No bad comment at all. I'm new to this app but have already seen the potential for the business.

laserengraverwood
United States
1 day using the app
Yotpo - Email & SMS replied July 14, 2020

Happy you see you are already getting results. If you want to get even more from our product, feel free to contact our support ninjas :)

January 23, 2023

The chat feature was great and my Princess was invaluable. I would have given a 5 but I am still trying to figure it all out.

Myerslocsoflove
United States
27 days using the app
September 9, 2023

AJ was a very helpful person & guided me in the direction I needed to be in. Thank you AJ for all of your help and I think they should be giving you a raise for how diligent you work.

SLIZZ ACADEMY
United States
1 day using the app
May 18, 2022

El servicio técnico es super bueno! me han ayudado a hacer todo paso a paso, cosa que se agradece muchísimo

Shoppy Puppy
Spain
1 day using the app
October 31, 2023

The app doesn't work for us. It sends some random notifications that it should not. 1 customer received 5 messages of the same notification. Analytics shows completely wrong data. It does not always send a Shipping Confirmation Notification. We hoped that it would work, but it's really not.

Liberty Orchards
United States
30 days using the app
Yotpo - Email & SMS replied November 13, 2023

Thank you for leaving a review. We value your feedback and apologize for the inconvenience. Our support team has tried contacting you to offer assistance, but we have not heard back. We encourage you to reach out so that we can better understand the issue you're experiencing.

April 25, 2023

Jeff helped a lot with figuring out some simple issues I had. I couldn't get texting to work and he helped me along the way very good assistance.

Eastern Outfitters
United States
1 day using the app
July 30, 2023

Perfect support from Djan , thank you for your help and the app is great for e-commerce. I prefer for every trader

Bol İndirimli
United Kingdom
1 day using the app
March 20, 2023

Princess was an absolute pleasure to work with! She helped me set up my account and made the process easy and stress-free. Her friendly and knowledgeable approach made me feel confident and reassured. I highly recommend Princess to anyone who needs help setting up their account.

Beautifytmk
Canada
1 day using the app
May 26, 2023

Amazing Customer Support and (Gen) is very fast assistance I will recomment to use this app for your marketing purposes

MK Beyond
United States
1 day using the app