Reviews (8,353)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.

Edited June 15, 2023

I'm new to the app so as you can imagine.... I have tons of questions. I spoke with Joann C. regarding applying my "brand kit" to my emails, and Joann was very detailed, quick, and efficient on resolving my issue. Joann was patient and even verified requested changes by me before applying them. I am hooked on the customer service agents, and those such as Joann C. will make my and the others ...

velourluxe
United States
1 day using the app
Edited July 17, 2020

The Set Up is a little bit complicated and i was lost like Frodo, but after a few Videos i was ready to set up everything right.

Carry2Fitness
Germany
About 1 month using the app
Yotpo - Email & SMS replied July 20, 2020

Thank you for your review. If you want to get the most from our app, please contact our support team :)

March 6, 2024

nice support

SWEETCHIC
Morocco
1 day using the app
September 25, 2023

Regie was very helpful in the chat support for me

BurgeonStreetwear
United States
1 day using the app
October 1, 2020

The customer service is outstanding. They respond quickly and helped walk me through setting up my account & SMS messaging, which was great, as I'm a first-time shop owner. I would definitely recommend this app for anyone just starting out like I was - the real-time assistance and ease of use is so worth it.

sandboutique.
United States
About 1 month using the app
December 23, 2023

was a great help Joann C helped me set up the policy on my website

Collecting A Bag
United States
1 day using the app
January 19, 2022

Super simple set up and looking forward to making use of all the sms features to sell more products and continue to create a happy customer base.

HappyDog
Australia
About 1 month using the app
February 12, 2024

I had a problem with localizing color edits to pictures and editing text in one of my feed categories but with the help of the chat who answered me very quickly I solved this small problem.Thanks Princess S (chat contact)

WkyShop
Germany
1 day using the app
April 15, 2023

perfect assistance helped me thanks marnie highly recommend to everyone they respond right away thanks

Embrace Style
Romania
1 day using the app
August 13, 2022

I use this app to help increase abandon carts and automation flows with sms, works great and easy to set up. customer support is quick and good.

DEROL™
United States
About 1 month using the app