Reviews (8,257)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

September 24, 2023

I recently interacted with Don from SMSBumps customer care team and had an outstanding experience. Their quick response, knowledge, and problem-solving skills were impressive. They showed professionalism, empathy, and were readily available. They followed up to ensure my issue was resolved and asked for feedback. I highly recommend SMSBumps customer care service, and I'm extremely satisfied with their support. A 5/5 rating!

AllGoodsOutlet
Nigeria
30 days using the app
April 6, 2023

Great app with great features that you cannot find else where. Awesome support We've got from "PL"

BARYYQ™
Saudi Arabia
About 23 hours using the app
October 16, 2023

Really great customer service! John D was really quick at answering al my questions and sent me video examples to help solve getting things set up!

PicturePal
Australia
About 23 hours using the app
June 27, 2023

Joann a été très sympathique et vraiment efficace. Je recommande le service client qui est d'une très grande qualité

OrizonBuds
France
25 days using the app
September 5, 2023

This is the greatest SMS/Email marketing app. Best price, easy to use, and the best customer service! AJ has helped me a lot!

Sleepily.no
Norway
About 23 hours using the app
November 30, 2020

Great app and better customer service! 5 stars! Was trying to validate my account and was walked through the process step by step.

BluYeti Camping
United States
About 23 hours using the app
August 10, 2023

PL Is the best customer service expert highly recommended. Thank you so much for a detailed description of what steps to take to complete my task.

URBAN LEASHES
United States
About 23 hours using the app
August 16, 2023

Quin was amazing. Very quick response and very helpful :) I got everything done in just a few minutes. Thank you!

Forever and a Day Co.
United States
About 22 hours using the app
April 22, 2021

Very good app for SMS marketing. I had heard a lot of positive things about this app before I started using it, and they turned out accurate.

Auronorth
Sweden
About 22 hours using the app
October 27, 2022

Lord is simply great he provided a great customer support and help me with some marketing suggestion thank you

Iluminating
United States
About 22 hours using the app