Reviews (8,272)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its usage-based pricing, ideal for small businesses and startups. It features a user-friendly interface, customizable email templates, effective SMS campaigns, and advanced customer segmentation, enhancing marketing efforts and boosting sales. Seamless Shopify integration and responsive live chat support, along with comprehensive learning resources, make it a valuable tool for streamlining marketing operations by consolidating multiple tools into one solution.

July 31, 2023

Elijah was very helpful! He answered my questions in a timely manner and was very patient. I will recommend SMS Bump to family and friends.

Hella Fresh Fragrance
United States
About 19 hours using the app
February 25, 2023

Marnie was awesome help! She quickly validated our account via chat + got everything situated for our account.

Halcyon Streetwear
United States
About 19 hours using the app
December 24, 2023

Very quick and easy to get your account validated. Marnie helped me and made the process even faster.

theeboujeebratz
United States
About 19 hours using the app
September 25, 2023

Djan was very helpful with setting up SMSBump. I had many questions and got all answered! Even he did a test through my checkout to see if sms bump is working.

kousely
Estonia
About 19 hours using the app
May 7, 2020

Très bonne application, bon service client qui aide à paramétrer et à répondre a toutes vos questions, au top !

LeGuideBeauté
France
20 days using the app
January 5, 2023

Some teething problems with setup, but assisted by Joann C from support - prompt and friendly support.

FleurFotoKnits
United States
About 19 hours using the app
Yotpo - Email & SMS replied January 20, 2023

Thanks for your feedback, we really appreciate it.

June 6, 2023

5/5 Im new to this and the support group helped me step by step to establish this plugin into my site.

Nxluve.com
United States
About 19 hours using the app
December 20, 2022

Jeffrey was really awesome. We enjoyed working with him. There was a support person at first name Theodor or something similar to that - he wasn't very nice or helpful to us. We almost uninstalled the app because he was rude! Jeffrey stepped in to help us and explained how we could succeed with the app and we are grateful for his help.

Teraschi
United States
About 18 hours using the app
Yotpo - Email & SMS replied January 20, 2023

Thank you for writing a review — we value your feedback.

February 13, 2024

Good support for Quin. Got the verification done in some easy steps.

Hastmay Watches
India
19 days using the app
July 14, 2023

So far I have pleasant experience with your company. Your support did an outstanding assistance for me. I am looking forward to experience the full scope of your app to generate more revenue for our company.

BIONIKA Webshop
Hungary
About 18 hours using the app