Reviews (8,257)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

Edited October 2, 2023

Absolute waste of time and energy. This app is constantly down. When it's not, it's deleting my email flows or replacing content on its own with blank template. I'm just glad I could copy my email templates before I delete this nightmare of an app.

Lab Lovers
Canada
27 days using the app
March 15, 2023

thank you very much for all your help and time ,with respect for your dedication and professionalism in solving the problem :) thank you very much

JP Products For You
Brazil
About 22 hours using the app
January 22, 2019

Outstanding and genius! Not only does it lighten my load, but customers now come back and shop! AWESOME!

Red Letter Clothing
United States
About 22 hours using the app
March 16, 2023

pour son rapport qualité/prix ! Il propose un forfait gratuit qui fait amplement l'affaire pour débuter

Splendidora
France
About 22 hours using the app
June 28, 2018

Amazing app! This gives me the opportunity to notify customers about every important news/announcement!

Pinks Blues Pakistan
United Kingdom
23 days using the app
September 26, 2023

@AJ tell me what i need to do and send me a Clear instructions

AMIGA
Israel
23 days using the app
August 6, 2020

good app, but very slow customer service imo. it took over 40 minutes to validate my account but i guess i was a little slow too.

BarrierPad
Sweden
28 days using the app
Yotpo - Email & SMS replied August 17, 2020

Hello there! Stoyan here from the SMSBump team!

Usually, the validation should take less than 40 minutes. I am truly sorry that you had to wait this long. Nevertheless, I am sure that it was worth it as you can do great things with our app. If you do need any help or guidance do not hesitate to contact our support team 🤗

March 3, 2023

I had a customer service rep named Lord who was outstanding with his support and had my issue fixed in seconds

Thanks

Smokin Good Wood
Canada
About 21 hours using the app
October 19, 2023

great support from the customer service team. Marnie was great and fast

NevaStop
United States
About 21 hours using the app
July 26, 2019

OK so far... Just set up so haven't actually used them yet. Will update this review when I get a better view of the experience.

Trends Uncharted
Canada
27 days using the app