Reviews (8,353)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.

September 18, 2023

I added the SMS Bump app to my online store and I'm enjoying it very much. The support is excellent. Regie helped me a lot especially being a beginner and fulfilled all my requests in no time. Thank you

All Women
Italy
1 day using the app
July 18, 2019

Awesome app, but it has not really brought significant ROI yet. I followed the guides and everything, but it just seems like my customers do not respond well to it.

Sun Fly Trap
United States
About 1 month using the app
October 25, 2023

Regies supported me well, Thanks to a great team

Bijli-Bachao.Pk Store
Pakistan
1 day using the app
June 16, 2023

Ho avuto dei problemi con SMSBump riguardo la convalidazione, ma Mylene mi ha aiutata ed è stata fantastica e super veloce!

TonicBody
Italy
29 days using the app
December 22, 2022

Timely and extremely helpful customer service agents! I worked with Fhoel and they got me on track with my SMS work flow while also making sure that all my policies were up to date and the way they should be to validate my SMSBump account. Thank you!

TumbleMeThisGlitterMeDat
United States
1 day using the app
Yotpo - Email & SMS replied January 20, 2023

Thank you for writing a review — we value your feedback.

December 9, 2023

Major shoutouts to Keano he looked out and gave me a honest review on my storefront and my designs

Step On Culture
United States
1 day using the app
August 8, 2023

App is great but the email templates could be a lot better. Hard to navigate and edit and customize, other than that, app is great.

Zen Growth
United States
28 days using the app
August 15, 2020

I am happy with the customer service team, have been very helpful and prompt service. 24/7 , I know that I can rely upon them anytime in the day.

The Toys Republic
Australia
28 days using the app
Yotpo - Email & SMS replied August 17, 2020

Yes! We are available 24/7. If you do have any questions, you can reach us at any time 🤗

November 28, 2023

Elijah was super helpful and walked me through the entire process! Would most certainly ask for Elijah if I ever need help in the future!

Lost Onez
United States
1 day using the app
June 27, 2022

Amazing ROI and customer service. You just can't get that type of ROI anywhere else not even retargeting campaigns. The customer service is superb. Thank you!

Aoife (Israel)
Canada
1 day using the app