Reviews (8,257)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

November 3, 2020

Just set up the app. The best customer service I have ever received from an app, very helpful and explained everything concisely.

Potty Buddy™
Australia
About 21 hours using the app
August 31, 2023

Toys Europe
Greece
About 21 hours using the app
February 28, 2023

Amazing Customer Service. The agent was so helpful and provided great information. This has been such a great experience.

Diva Designs Boutique
United States
About 21 hours using the app
April 14, 2023

A very good support who knew how to help me very quickly and was able to guide me to the end, thanks !

KlippaMan
Belgium
About 21 hours using the app
July 10, 2023

Good service. PL helped me with all my doubts. I'm waiting to send the first messages to my custommers.

Hapi Center
Chile
About 21 hours using the app
April 2, 2023

Unless app for anyone not based in US, the rates they charge for sending text messages to other countries is ludicrous and not stated anywhere prior to them selling you on a marketing plan, that once purchased and you realize the rip off pricing that was never disclosed prior... Wont be refunded as its a "credit" against your payment.

Empress Athleticus
Australia
25 days using the app
Yotpo - Email & SMS replied April 10, 2023

We apologize for any confusion there may have been around pricing. We're continuously working to ensure that our pricing is as clear and transparent as possible so that there are no surprises on the merchant side. After looking into your account, we see that our team was able to rectify the issue. If there's anything else that we can help with, please reach out for assistance.

October 12, 2023

can not log in

Dinosaurized Store
United States
24 days using the app
Yotpo - Email & SMS replied October 16, 2023

We're sorry to learn that you're experiencing issues logging into the Yotpo platform. Our team has reached out offering assistance so that we can better understand the issue.

July 31, 2023

Elijah was very helpful! He answered my questions in a timely manner and was very patient. I will recommend SMS Bump to family and friends.

Hella Fresh Fragrance
United States
About 19 hours using the app
February 25, 2023

Marnie was awesome help! She quickly validated our account via chat + got everything situated for our account.

Halcyon Streetwear
United States
About 19 hours using the app
September 25, 2023

Djan was very helpful with setting up SMSBump. I had many questions and got all answered! Even he did a test through my checkout to see if sms bump is working.

kousely
Estonia
About 19 hours using the app