Reviews (8,222)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

January 22, 2019

Outstanding and genius! Not only does it lighten my load, but customers now come back and shop! AWESOME!

Red Letter Clothing
United States
About 22 hours using the app
March 16, 2023

pour son rapport qualité/prix ! Il propose un forfait gratuit qui fait amplement l'affaire pour débuter

Splendidora
France
About 22 hours using the app
June 28, 2018

Amazing app! This gives me the opportunity to notify customers about every important news/announcement!

Pinks Blues Pakistan
United Kingdom
23 days using the app
September 26, 2023

@AJ tell me what i need to do and send me a Clear instructions

AMIGA
Israel
23 days using the app
August 6, 2020

good app, but very slow customer service imo. it took over 40 minutes to validate my account but i guess i was a little slow too.

BarrierPad
Sweden
28 days using the app
Yotpo - Email & SMS replied August 17, 2020

Hello there! Stoyan here from the SMSBump team!

Usually, the validation should take less than 40 minutes. I am truly sorry that you had to wait this long. Nevertheless, I am sure that it was worth it as you can do great things with our app. If you do need any help or guidance do not hesitate to contact our support team 🤗

October 19, 2023

great support from the customer service team. Marnie was great and fast

NevaStop
United States
About 21 hours using the app
March 3, 2023

I had a customer service rep named Lord who was outstanding with his support and had my issue fixed in seconds

Thanks

Smokin Good Wood
Canada
About 21 hours using the app
July 26, 2019

OK so far... Just set up so haven't actually used them yet. Will update this review when I get a better view of the experience.

Trends Uncharted
Canada
27 days using the app
November 3, 2020

Just set up the app. The best customer service I have ever received from an app, very helpful and explained everything concisely.

Potty Buddy™
Australia
About 21 hours using the app
August 31, 2023

Toys Europe
Greece
About 21 hours using the app