Yotpo Email Marketing & SMS

Ronnel V assisted me with setting up SMS bump for my business. It was an easy process. He answered any questions that I needed assistance with. Highly recommend!

Great service so far! Just signed up switching over from a competitor who didn't provide great customer service, so excited to continue this journey and further explore the capabilities of the platform. But service is key, so thank you!!

Great App. Easy to use and very effective. It's definitely helping me increasing conversion. Also their support team is the best! Highly recommended!

Rosen is so kind to help me solve my problem. nice service! hope this app can help to improve the overall performance

Lord did an amazing job setting the tone for customer service and support. I just installed the app but Lord jumped in and got me up and running quickly! That gives me a good vibe as to what to expect moving forward. happy so far.

we recently had the unfortunate experience of using the SMSBump app, and we must say that it was an absolute nightmare. What started as a promising tool turned into a frustrating and costly ordeal. we had heard positive reviews from some colleagues who had used the app in the past, but after an update, everything fell apart.

The first red flag was when the update completely removed the automation feature that had initially attracted us to SMSBump. Instead, they introduced something called "flow," which turned out to be a complete disaster. No matter how meticulously we set up the flows, not a single SMS was sent to our customers, even though they were subscribed via email. It was a colossal waste of time and effort.

Naturally, we turned to the support team for help, hoping they would resolve the issues. Unfortunately, our interactions with them only added to the frustration. Every time we reached out for assistance, they would assure me that the technical team was working on it. However, their promises proved to be empty as we never saw any tangible results. It seemed like they were just passing the buck and avoiding taking responsibility.

To make matters worse, we had already added an amount of money into SMSBump, hoping to boost our marketing efforts. However, the lack of functionality and non-existent customer support had detrimental effects on our business. we lost a substantial amount of sells due to their app's failures.

In an attempt to salvage the situation, we requested a refund of the balance on our account. However, the billing team was just as unresponsive as the technical team. They kept stalling, claiming that the refund request had been forwarded, but no action was taken. It felt like they were intentionally dragging out the process, hoping we would give up and move on.

Overall, my experience with SMSBump was beyond disappointing. It not only failed to deliver on its promises but also caused significant financial losses. The lack of functionality, poor customer support, and ongoing refund delays make it clear that this app is not worth anyone's time or money. I strongly advise against using SMSBump unless you want to go through the same ordeal I had to endure.

Marnie was really helpful and kind, she responded immediately and answered all my questions.

Very nice i love the app there do all a good job so i recommend this app really for all people who see this

I recently interacted with Don from SMSBumps customer care team and had an outstanding experience. Their quick response, knowledge, and problem-solving skills were impressive. They showed professionalism, empathy, and were readily available. They followed up to ensure my issue was resolved and asked for feedback. I highly recommend SMSBumps customer care service, and I'm extremely satisfied with their support. A 5/5 rating!

Really great customer service! John D was really quick at answering al my questions and sent me video examples to help solve getting things set up!