Reviews (8,223)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

November 3, 2023

Marnie is the best! been really helpful! love the app so far, lots to learn

COVRWARE
United States
About 11 hours using the app
Edited May 3, 2019

De momento va todo bien, parece que funciona, a ver si es verdad que me puedo olvidar de los mails. Por ahora estoy utilizando solo el modo automatico para recuperar carritos abandonados...

BULLZONE
Spain
11 days using the app
October 6, 2022

Great customer service. Shoutout Fhoel! Is one thing to read a review but it different getting great customer service for yourself!

Far Above Apparel
United States
11 days using the app
October 22, 2023

AJ T was really helpful when I had issues. I love the app. IT'S AWESOME!

Heconi
United States
About 10 hours using the app
Edited January 21, 2021

I enjoyed setting up the app, it wasn't too complicated at all and am happy with the application. The support is also really good, with really fast replies and good info and knowledge. They're also really polite and kind and try to offer as much as possible, while not minding taking questions to help check and validate their information.

petwands
United Kingdom
11 days using the app
Edited May 27, 2019

Had really high hopes for this app. The interface is the best out there, as well as the integrations and capabilities. It's super impressive.

Sadly, they score a zero for execution. The text messages take anywhere from 10-30 minutes to reach the recipient, and the customer support is not great.

If they can fix these major issues, they'll have a customer for life and a 6 star review.

***UPDATE***: Founder reached out and tried his best to make things right. It was much appreciated. I tried the software again and there were still a couple bugs that I didn't have the patience to deal with, so I passed on it. Still think it's a powerful and impressive piece of software, just too many minor issues for me to deal with.

Supply
United States
13 days using the app
February 9, 2019

Very high potential.. although testing the SMS to my phone didn't work. I did not receive it.. curious if my customers will get it..

Athleon
Netherlands
11 days using the app
October 15, 2023

It's been a learning curve working with this app. So many little nuances to keep tabs on, but so far so good. We had a little hiccup which is been taken care of. Interacting with Don has been a wonderful experience. Nothing but expedient, respectful and cordial customer service. We see a long business relationship.

Manuela Valenti Studio & Gallery
United States
About 10 hours using the app
October 13, 2023

Elijah was very helpful with my situations and they were easily solved 5 stars for him!

BLITZATL
United States
About 10 hours using the app
February 14, 2019

just try and feel the benefit. I really like the app...i hope this works well on my store. The variaty of automation email is good.

Yufid Store Toko Muslim
Indonesia
About 10 hours using the app