Reviews (8,260)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

July 10, 2018

Very good app!
Very easy and friendly user
Great job!

Mylittleunicorn
Canada
13 days using the app
June 30, 2023

The help i received was quick and accurate. The advice given was not hard at all. Greatly appreciate KEANO's Assistance!

I.O.G APPAREL
United States
About 12 hours using the app
June 1, 2023

MARNIE E is a very good agent ! speed and efficiently i'm very satisfied thanks you to have valided my account

Le Mitigeur : Boutique en ligne de robinetterie
France
About 12 hours using the app
October 6, 2023

Tive um ótimo atendimento da Marnie, resolveu minhas duvidas e o aplicativo e o melhor possivel.

Bamboo Comfort
United States
About 12 hours using the app
November 3, 2023

Marnie is the best! been really helpful! love the app so far, lots to learn

COVRWARE
United States
About 11 hours using the app
Edited May 3, 2019

De momento va todo bien, parece que funciona, a ver si es verdad que me puedo olvidar de los mails. Por ahora estoy utilizando solo el modo automatico para recuperar carritos abandonados...

BULLZONE
Spain
11 days using the app
October 6, 2022

Great customer service. Shoutout Fhoel! Is one thing to read a review but it different getting great customer service for yourself!

Far Above Apparel
United States
11 days using the app
October 22, 2023

AJ T was really helpful when I had issues. I love the app. IT'S AWESOME!

Heconi
United States
About 10 hours using the app
Edited January 21, 2021

I enjoyed setting up the app, it wasn't too complicated at all and am happy with the application. The support is also really good, with really fast replies and good info and knowledge. They're also really polite and kind and try to offer as much as possible, while not minding taking questions to help check and validate their information.

petwands
United Kingdom
11 days using the app
Edited May 27, 2019

Had really high hopes for this app. The interface is the best out there, as well as the integrations and capabilities. It's super impressive.

Sadly, they score a zero for execution. The text messages take anywhere from 10-30 minutes to reach the recipient, and the customer support is not great.

If they can fix these major issues, they'll have a customer for life and a 6 star review.

***UPDATE***: Founder reached out and tried his best to make things right. It was much appreciated. I tried the software again and there were still a couple bugs that I didn't have the patience to deal with, so I passed on it. Still think it's a powerful and impressive piece of software, just too many minor issues for me to deal with.

Supply
United States
13 days using the app