Reviews (8,223)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

Edited June 14, 2019

not good, difficult to use and sometimes I think has some bugs
I might just delete it. hope you modify your problem

Pupzday
China
11 days using the app
Yotpo - Email & SMS replied June 14, 2019

Thank you for your review. Can you please reach out to us by going to https://m.me/smsbump or just shoot us an email at support@smsbump.com. Would love to help you out and see what type of issues you are experiencing.

Best,
SMSBump Customer Care Team

January 6, 2019

Great app great results. Looking forward to use it and Match up the game plan.Many people i know in ecommerce business recommended this app to me.Looks like its worth it. :)

Upliftop
India
About 9 hours using the app
June 15, 2022

5days, I've been writing for 5 days to the customer service because i can't log in to my account which is linked to my shop in Germany and no one is answering, so so frustrating, customer service is really bad.

Rior Design
Ireland
10 days using the app
Yotpo - Email & SMS replied June 16, 2022

Hello,

Thank you for reaching out.

I am sorry to hear this feedback, sincere apologies!

I can see that our support team has reached out to you and we are looking forward to addressing your feedback and to further assist with your concerns.

Kind Regards,
SMSBump Support

November 7, 2023

The App support is Good, I got connected with Don, he is fast, friendly and highly knowledgeable, he helped me out through the setup rapidly.

Mantrakshi Collections
India
About 8 hours using the app
Edited May 2, 2023

I had a disgraceful customer service experience. I opened a request for sms sending. There is no solution for 24 hours. Every second is important to us. I asked the request I opened yesterday, they can't give an approximate solution time. I said that I would write a bad comment for this and they said that threat would not create a solution. will I not mention my experience as a customer? then he hung up the speech bubble as if he was slamming the phone in my face. Also, I opened a case about a topic yesterday. Tell them that the speech bubble is not active and they will return by mail. I did not receive any mail until noon. I wrote to the speech bubble again, but that's how the answer came. If you can reply from the speech bubble, why don't you send an email. I use 8-9 shopify tools. I have never seen such bad customer service. I still haven't deleted the tool. I hope they see this and fix it.

Zift Unique
Türkiye
10 days using the app
October 10, 2022

I needed help setting up sms messaging and thanks to Fhoel, it was a smooth sail! She helped me so much and answered all of my questions! 10/10 recommend.

L&C Boutique
United States
About 8 hours using the app
Edited December 2, 2020

Unprofessional. Made me lose so much time and money, they get your account inactive without telling you. Note to their reply : I had no problem with complying, I even asked their support and they told me everything was fine. Many things have to be improved on this app. I advice to rather go to an email solution like Omnisend that have SMS (or Klaviyo too I think).

Le Stylistic
France
10 days using the app
June 17, 2021

Im using this app for sms marketing and the set up was straight forward and customer service was great!

otakuessentialsstore
Canada
About 8 hours using the app
May 22, 2020

This app is just perfect :), really easy to use, the conversion rate with sms bump is really high so 10/10

Monaki™ US
France
About 8 hours using the app
June 30, 2022

Great app with a lot of features. We mostly use for SMS and couldn't be happier with it. Not problems so far.

Vella Rustics
United States
About 8 hours using the app