Reviews (8,260)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.
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Fantastic customer service. Great app features. Whatever I need is resolved quickly and professionally. There is nothing more important in my business and the businesses I work with.
Charged me 30$ for nothing without even letting me know how much they would charge before. Very bad support. No help at all. Very disappointed.
Definitely loving this app so far!
Good service and was helpful during the whole process. Only thing I would change is if they could respond a bit faster at times.
Marnie was a big help and was exceptionally fast at fixing minor issues. Communication was easy and understood with one question.
Just installed the app and my account needs to be validated. The customer service is great. They gave me thorough details on what needs to be fixed, also quick response. Great customer service.
Thank you for the kind words towards our customer service. We really appreciate it :) If any questions arise, please do not hesitate to contact our support ninjas again!
quick and easy processes and support to help wherever you need it! Can't wait to see what this does for my business! "
Keano was perfect
Marnie E was a pleasure to chat with. Very patient and helpful. We got the job done. The Customer service here is great.
Thanks for your feedback, we really appreciate it.
don was helpful in resolving the problem i had with my account. much thanks. i have been using sms bump for a few brands and always see killer ROAS
Installation and setup were super-easy, and within a day the app was delivering off-the-charts ROI. A great solution for abandoned carts.