Reviews (8,260)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

May 26, 2020

Fantastic customer service. Great app features. Whatever I need is resolved quickly and professionally. There is nothing more important in my business and the businesses I work with.

Copper Knives
United States
7 days using the app
March 20, 2021

Charged me 30$ for nothing without even letting me know how much they would charge before. Very bad support. No help at all. Very disappointed.

Two Wheels to wrap
Germany
6 days using the app
July 6, 2018

Definitely loving this app so far!

Klaritykosmetics
United States
7 days using the app
June 4, 2020

Good service and was helpful during the whole process. Only thing I would change is if they could respond a bit faster at times.

Deals Meta
United States
7 days using the app
August 19, 2023

Marnie was a big help and was exceptionally fast at fixing minor issues. Communication was easy and understood with one question.

Cmplx Apparel Co.
United States
About 5 hours using the app
July 19, 2020

Just installed the app and my account needs to be validated. The customer service is great. They gave me thorough details on what needs to be fixed, also quick response. Great customer service.

Sepiring Padang
Indonesia
7 days using the app
Yotpo - Email & SMS replied July 20, 2020

Thank you for the kind words towards our customer service. We really appreciate it :) If any questions arise, please do not hesitate to contact our support ninjas again!

Edited April 16, 2023

quick and easy processes and support to help wherever you need it! Can't wait to see what this does for my business! "
Keano was perfect

Glowmaster Crafts Ltd
United States
About 5 hours using the app
January 13, 2023

Marnie E was a pleasure to chat with. Very patient and helpful. We got the job done. The Customer service here is great.

Monnaveli
United States
About 5 hours using the app
Yotpo - Email & SMS replied January 20, 2023

Thanks for your feedback, we really appreciate it.

August 10, 2023

don was helpful in resolving the problem i had with my account. much thanks. i have been using sms bump for a few brands and always see killer ROAS

Hoop Closet
United States
About 5 hours using the app
June 20, 2018

Installation and setup were super-easy, and within a day the app was delivering off-the-charts ROI. A great solution for abandoned carts.

Safeandfair
United States
6 days using the app