Reviews (8,260)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

October 10, 2022

I needed help setting up sms messaging and thanks to Fhoel, it was a smooth sail! She helped me so much and answered all of my questions! 10/10 recommend.

L&C Boutique
United States
About 8 hours using the app
Edited December 2, 2020

Unprofessional. Made me lose so much time and money, they get your account inactive without telling you. Note to their reply : I had no problem with complying, I even asked their support and they told me everything was fine. Many things have to be improved on this app. I advice to rather go to an email solution like Omnisend that have SMS (or Klaviyo too I think).

Le Stylistic
France
10 days using the app
Edited November 24, 2017

What an amazing app!!!

If you're not using SMS to recover abandoned carts you're dumb. I really didn't think the results will be that good and I did it just for the sake of trying it... (after all, it's 2017 who the hell uses SMS anymore right?)

Bottom line: 17.89% Conversion Rate from traffic originated in SMS.
I don't care who you are or what Shopify store you're running but this number is INSANE!!!

I don't use it for anything else yet but I might use it in the future for flash sales.
The support team is fast and helpful.

Highly recommended!

Kewlioo
United States
11 days using the app
June 17, 2021

Im using this app for sms marketing and the set up was straight forward and customer service was great!

otakuessentialsstore
Canada
About 8 hours using the app
May 22, 2020

This app is just perfect :), really easy to use, the conversion rate with sms bump is really high so 10/10

Monaki™ US
France
About 8 hours using the app
June 30, 2022

Great app with a lot of features. We mostly use for SMS and couldn't be happier with it. Not problems so far.

Vella Rustics
United States
About 8 hours using the app
November 21, 2022

Wow!!!! Today is my first day using the app and it has been great. Clean templates with nice and easy ways to customize for my brand! Keano M. (and others) have helped me out all day today with questions LIVE. Even during this busy ecommerce week they are quick to solve my questions!

TELE COLO
United States
About 8 hours using the app
August 13, 2020

the helping team are so nice and patience . they helped me a lot in setting up the guidelines.so cool

highlybeauty
Saudi Arabia
8 days using the app
Yotpo - Email & SMS replied August 17, 2020

Happy to help! If you do need additional assistance, we are working 24/7, so feel free to contact us at any time!

November 19, 2023

Keano was very polite, and patient with me, his instructions were clear and concise. It was a very pleasant experience, and shared some great tips to help get me started. Thanks Keano

Busty Boob Tape
United Kingdom
About 7 hours using the app
July 5, 2019

Nice app, very helpful and pretty easy to navigate. Gives you the opportunity to engage more with customers,

Liberation Xchange
United States
8 days using the app