Reviews (8,223)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.
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Elijah is awesome. Amazed by the amount of help I got while setting up my account. I have purchased the plan just because of Elijah's help and clear guidance.
Charged me 30$ for nothing without even letting me know how much they would charge before. Very bad support. No help at all. Very disappointed.
Marnie was a big help and was exceptionally fast at fixing minor issues. Communication was easy and understood with one question.
quick and easy processes and support to help wherever you need it! Can't wait to see what this does for my business! "
Keano was perfect
Marnie E was a pleasure to chat with. Very patient and helpful. We got the job done. The Customer service here is great.
Thanks for your feedback, we really appreciate it.
don was helpful in resolving the problem i had with my account. much thanks. i have been using sms bump for a few brands and always see killer ROAS
Marnie est très serviable
elle m'a bien accompagné dans le processus de sms bump et sur la validation du compte
the app is confusing because im new to it but the customer chat agent QUIN really helped me. i needed to set up a SMS campaign and also add a JOIN SMS LIST option on my check out page on my website and they helped me with something that seemed impossible. try it out!
Difficult to judge the App as I installed it, sent a test SMS to my personal cell 12 hours ago and have still not received it despite the app telling me it was sent, Went through all the processes and then started to ask them questions - hours upon hours with no reply. Still waiting (5 hours ago their persistent sales focused chat bot told me the normal wait is 5 minutes...) Also - the free credit doesn't work and that's one of the things I asked about.
Hello and thanks for reaching out.
This looks like a quiet hours setting. We would love to help you out solve this so our team will get in touch with you.
Thank you for reporting this once again.
Perfect service, I asked for privacy help and they helped me immediately. thanks PL
I recommend sms bump to everyone