Reviews (8,223)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

September 27, 2023

Elijah is awesome. Amazed by the amount of help I got while setting up my account. I have purchased the plan just because of Elijah's help and clear guidance.

Fire Vapes
United Kingdom
About 5 hours using the app
March 20, 2021

Charged me 30$ for nothing without even letting me know how much they would charge before. Very bad support. No help at all. Very disappointed.

Two Wheels to wrap
Germany
6 days using the app
August 19, 2023

Marnie was a big help and was exceptionally fast at fixing minor issues. Communication was easy and understood with one question.

Cmplx Apparel Co.
United States
About 5 hours using the app
Edited April 16, 2023

quick and easy processes and support to help wherever you need it! Can't wait to see what this does for my business! "
Keano was perfect

Glowmaster Crafts Ltd
United States
About 5 hours using the app
January 13, 2023

Marnie E was a pleasure to chat with. Very patient and helpful. We got the job done. The Customer service here is great.

Monnaveli
United States
About 5 hours using the app
Yotpo - Email & SMS replied January 20, 2023

Thanks for your feedback, we really appreciate it.

August 10, 2023

don was helpful in resolving the problem i had with my account. much thanks. i have been using sms bump for a few brands and always see killer ROAS

Hoop Closet
United States
About 5 hours using the app
May 13, 2023

Marnie est très serviable
elle m'a bien accompagné dans le processus de sms bump et sur la validation du compte

Volmena
France
About 5 hours using the app
May 24, 2023

the app is confusing because im new to it but the customer chat agent QUIN really helped me. i needed to set up a SMS campaign and also add a JOIN SMS LIST option on my check out page on my website and they helped me with something that seemed impossible. try it out!

The Alkaline Dictionary
United States
About 5 hours using the app
Edited April 18, 2020

Difficult to judge the App as I installed it, sent a test SMS to my personal cell 12 hours ago and have still not received it despite the app telling me it was sent, Went through all the processes and then started to ask them questions - hours upon hours with no reply. Still waiting (5 hours ago their persistent sales focused chat bot told me the normal wait is 5 minutes...) Also - the free credit doesn't work and that's one of the things I asked about.

Harrow and Green USA
United States
6 days using the app
Yotpo - Email & SMS replied April 20, 2020

Hello and thanks for reaching out.

This looks like a quiet hours setting. We would love to help you out solve this so our team will get in touch with you.

Thank you for reporting this once again.

November 28, 2022

Perfect service, I asked for privacy help and they helped me immediately. thanks PL
I recommend sms bump to everyone

MIDMAIND™ | BRAND
Italy
About 4 hours using the app