Reviews (8,260)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

May 7, 2018

Awesome app - thanks! Will test and check soon

Worldyogashop
Poland
1 day using the app
October 26, 2023

John D provided fast and easy help getting started.

Gone Scrappin’ In Bloom
Canada
About 1 hour using the app
March 30, 2023

ABSOLUTLY GREAT APP AND GREAT CUSTOMER SERVISE VERY RECOMMENDED.
EVERY TIME THAT I NEEDED THEY WAS HERE AND QUIQLY RESPONSE.

Reacteak™
Israel
1 day using the app
October 12, 2022

Bonjour,
J'ai utilisé cette application pour activer mon sms Bump Merci a Lord j'ai eu les explications que je voulais et en plus en français
Merci à vous

Lamieduchien
France
1 day using the app
September 7, 2023

Have used SMS bump in the past! but just started a new store so haven't used in a while and Alex served me on live chat, he was amazing and helped me out so much. The guy deserves a raise! super helpful and polite

XVI Latorre
Australia
About 1 hour using the app
November 10, 2023

Joann C was amazing this evening. I was having issues with setting up my account and she guided me through with ease. It took a lot of pressure off me due to this all being new to me! She was amazing :) Thank you so much Joann!

HeartofGrandma
United States
About 1 hour using the app
December 22, 2022

Timely and extremely helpful customer service agents! I worked with Fhoel and they got me on track with my SMS work flow while also making sure that all my policies were up to date and the way they should be to validate my SMSBump account. Thank you!

TumbleMeThisGlitterMeDat
United States
1 day using the app
Yotpo - Email & SMS replied January 20, 2023

Thank you for writing a review — we value your feedback.

June 27, 2022

Amazing ROI and customer service. You just can't get that type of ROI anywhere else not even retargeting campaigns. The customer service is superb. Thank you!

Aoife (Israel)
Canada
1 day using the app
July 2, 2022

I am happy with this app so far. Customer service was excellent. I needed help with the flow for text message marketing and I was able to connect almost instantly via chat with a customer service rep.

Peruvian Accent
United States
1 day using the app
November 15, 2023

I needed help with getting my account/number verified and Djan was very quick and helpful with guiding me through each step. Made it a very easy and fast process! :)

Star Girl
United States
About 1 hour using the app