Reviews (8,224)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.
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Perfect service, I asked for privacy help and they helped me immediately. thanks PL
I recommend sms bump to everyone
Support is very fast and helpful. Lots of customization options, no complaints
We have sent 47 messages
14 send
33 failed !!
By the way, they even charge money for failed messages!
Hello,
I’m really sorry to hear that you had this experience!
Your messages go through several touch points before reaching your customers. Failed messages may occur due to invalid phone numbers, destination rejections, routing errors, or even carrier level content blocks.
Unfortunately, I was not able to locate your account in our system to determine what may be been the case here, but please reach out to us at support@smsbump.com and we will be more than happy to assist you in resolving this issue with highest priority.
We hope to hear back from you
Kind Regards,
SMSBump Customer Care
@AJ T Thanks to AJ, I received excellent help with the app. I had a few issues that needed to be resolved. However, through AJ's persistent and repeated support, this app is now working quite well. I also understand everything better now. So, if anything is not working for you, contact support in the chat. Great assistance! Highly recommended.
If you are running a new website and this APP is not going to work, you will be told the site was 'Not verified' without a sign just through customer support when I ask why it can not receive any emails from the pop-up, and it happened after you settle down everything! I wouldn't have been so upset if you had told me before I started setting up those campaigns.
Elijah helped me a lot thank you
Amazing and Kind Person Mylene A, Thank you very much for helping me through this!
I highly recommend this.
Customer support was excellent, making setting up very easy and straightforward to follow! Will be sure to use them again should I require SMS marketing :)
Absolutely great support from Jeff!
GREAT! Love it amazing. Highly recommend and customer service is great. Highly suggest. Just Great!