Reviews (8,224)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

June 8, 2020

THIS APP CHARGED ME $70 AND I SENT 4 MESSAGES. WASTE OF MONEY SUPPOSED TO BE $1.50 PER MESSAGE. DIDNT GET A REPLY BACK TO MY EMAIL EITHER. THIS APP SUCKS

Accesoraes Boutique
United States
4 days using the app
Yotpo - Email & SMS replied June 9, 2020

Hello and thanks for your feedback.

I believe there has been some misunderstanding here. Our support team has reached out to you to help you fix the issue and take care of the funds added.

November 5, 2020

Just setting up now, Chat support has been super helpful. Extra bonus points for PL who has been holding my hand! I've done SMS marketing before, but this one is so much easier to create useful messages.

Viriditas Beauty
United States
About 3 hours using the app
August 24, 2022

Seems great so far, and customer service is very helpful. I haven't used e-mail marketing yet, but will update my review when I do.

Betsy Dare
United States
About 3 hours using the app
Edited January 7, 2020

Edit: I messaged them on Wednesday, not the weekend and it said 10 minute response. Then I left a message through email. Can't believe you are trying to say I contacted you on Friday or the weekend.

I couldn't even use the App because it would not let me past the account creation screen. It's been 5 days and I have not received a response from online chat assistants nor from email. I am in the USA, so country is not the problem.

fordearest
United States
4 days using the app
Yotpo - Email & SMS replied January 7, 2020

Hey,

Thanks for reaching out and apologies for that. Unfortunately, both of our weekend warriors support team members got sick during the weekend and we must have missed your inquiry.

We would like to make up for this small hiccup and reached out to you via email and on the phone number you've left. Hope we can get a chance to show you up SMSBump.

EDIT - July 2nd: Hello again! Just wanted to mention that we've gone through major changes. We've noticed that your store is not active at the moment, however, if you decide to reopen, we will be happy to show you how our app works now and you can get the most of it.

Thanks!

November 7, 2022

Great app and great customer service specially with "Jeffrey", thank you for your efforts and service.

Azalea Store
Philippines
About 3 hours using the app
Edited May 8, 2021

Gen is the best! She was very helpful in getting us set up and validated our account for us super quickly.

lookingvibrantcom
United States
About 3 hours using the app
May 20, 2021

Amazing chat service from 'Gen' so helpful I would definitely recommend. She helped me with every single query and has enabled me to utilise this app with ease.

blurredlines.uk
United Kingdom
About 3 hours using the app
October 19, 2023

easy very helpful

TrillStudio's
United States
About 3 hours using the app
October 15, 2022

i am new to this app and LORD was super amazing at assisting me in my needs. i highly recommend using his/her expertise in these type of matters. thank you.

All-In Hair Care
United States
About 3 hours using the app
October 24, 2020

Excellent customer service! Radly was great and made the process simple and easy for me. Look forward to seeing how the app works in the next few weeks.

Brew Grooming
United States
About 3 hours using the app