Reviews (8,224)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

June 13, 2023

Just started using the app, so cannot tell for its effectiveness, however everything is easy to set up and customer service is very helpful

Wristco
United Kingdom
3 days using the app
July 6, 2018

one of the beset apps on shopify

Techno Surplus
United States
3 days using the app
September 16, 2021

I'm using this app to start my own business. It's very easy to use and I was assisted by the staff in a timely and courteous manner.

Sayten Semura
United States
About 3 hours using the app
October 12, 2023

I've seen more bugs and lags in this app than in any other. Nothing works as intended. The support is useless, with their first response to a question about why SMS aren't being sent usually being that the customer probably didn't leave their phone number. I never got a response to any of the tickets I created. All SMS templates are written to be as long as possible, so we have to pay for two SMS instead of one. I would never recommend this to anyone.

Ranok Inc
United States
4 days using the app
Yotpo - Email & SMS replied October 16, 2023

Thank you for taking the time to leave a review, we sincerely apologize for the inconvenience. Our team has been in contact with you, and we're actively investigating the issue.

March 16, 2019

I just installed but looks promising! Definitely worth checking it out as there are many different ways to retarget customers.

Be Minus One
Cyprus
About 3 hours using the app
March 29, 2023

Fast and great customer service from Gen! She was very patient and very knowledgeable with what I needed.

Mama Josie's Meal Prep
Canada
About 3 hours using the app
August 13, 2022

Had great assistance from customer service trying to set up a pop-up and linking it to the flow I had already created.

Copacabana Jewelry
United States
About 3 hours using the app
August 14, 2023

Joann C was very responsive and answered my questions! She was able to answer my question and resolve the issue.

Clove & Chamomile
United States
About 3 hours using the app
June 15, 2022

Very good customer service, assisted me in everything I needed. very good abandoned cart features..

lushinteriors
United Kingdom
3 days using the app
September 11, 2023

Great support team @jeffrey is very patient and kind to answer and help with all the queries

Nassau National Cable
United States
3 days using the app