Reviews (6,910)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets, which have led to increased customer engagement and sales. Its seamless Shopify integration, social sharing, and robust analytics are also valued. The customer support is often described as efficient and helpful. Merchants also benefit from the app's ability to send review requests to new customers and its support for multiple languages.

Edited April 6, 2023

I have been using the free version of this app for a while now. I believe it helped me collect more reviews by sending follow up e-mails to customers and having a third party collect these reviews increases the reliability. I needed help today and Junalou made my day by a clever approach to my problem and saved me precious time. Very patient, helpful and kind. End result was over my expectations. Thank you so much Junalou and YOTPO. A big thank you to Gimbert today for helping me set up my new Template. Exceptional service as always. Thank you.
An update today; I updated from the free plan to basic plan and Simoun Francis and Daniel, Rhenant helped me a lot with setup, a big thank you! The help is always available when you need it.

Summer Forever Beachwear & Accessories Turkish Towels
Canada
Over 3 years using the app
January 1, 2023

Doner P was such a great help getting our reviews working with the new site! Thank you Doner, love Yotpo integration!

Mama Bar
United States
Over 3 years using the app
Yotpo replied January 18, 2023

Thanks for your feedback, we really appreciate it.

October 10, 2020

I have had the free version of this app for quite some time and never really took the time to explore it. Today I upgraded and began chatting with a consultant who was so helpful and so amazing and literally just took our website to a whole other level. This app is truly amazing and i know will help push sales drastically. Everyone needs this on their store it is worth every dollar!!

RunwayCurls
United States
Over 3 years using the app
Yotpo replied October 11, 2020

Thank you for taking the time to leave a review. We're happy to hear you're loving Yotpo!

Edited April 29, 2021

Great support, definitely would recommend to use this app for you store. i was assisted with support in a fast manner. thank you

Famous Club Clothing
Canada
Over 3 years using the app
August 17, 2021

Thanks Ronel for your help. I really needed help to integrate Yotpo to the website. Ronel was fast and efficient and was a pleasure to talk with.

Hobby Zone
New Zealand
Over 3 years using the app
Edited December 17, 2020

Amazing service from Sheen. We really got everything we needed and sorted quickly and easily. Thank you Sheen

THE SKILLS
Australia
Over 3 years using the app
Edited November 27, 2021

Great support Lemuel!! I really appreciate your help and your goodwill, efficient and professionalism to help me! Thank you so much ! I´m every time more grateful. Thank you again

Chileanwines
Chile
Over 3 years using the app
Yotpo replied April 14, 2019

Thanks Chileanwines for the great review! We are so glad our team were able to help you out and make sure you got the support you needed.

Edited January 20, 2016

Yotpo is definitely a fantastic compare to other review apps however I have to agree with many other users with regards to the high pricing of the paid version.

Inkedindustries
Singapore
Over 3 years using the app
February 2, 2023

Lemuel was very helpful at getting my reviews to show on my products. Thank you so much, very fast and efficient service.

Ashleigh Fish
New Zealand
Over 3 years using the app
Yotpo replied February 24, 2023

Thank you for sharing your thoughts with us!

September 6, 2018

Impressed with the responsive and friendly service I received from Yotpo’s customer support. We had a request we felt would help customers get a bird’s eye view of the product ratings on our main shop page, and I was lucky to connect with Yonathan who made the change happen while maintaining the look and feel of our website.

The customer service went above and beyond my expectations, especially in how quickly this change was initiated. We absolutely get the sense our customers rely on reviews to feel comfortable about making a purchase with us. This in turn, creates more sales since customers get to read about first-hand, honest feedback from fellow JUSU Body buyers. Thanks again! - Breanna

JUSU Body
Canada
Over 3 years using the app