Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

Edited September 14, 2021

Great team of people who have helped us with some really difficult transitions in our business. Yotpo has allowed us to get closer to each customer with ExtremeMist. Nothing but gratitude and a round of applause to Eunice, Orly & James C. Thanks for the outstanding efforts from you and a host of others who've help us reach our goals!

ExtremeMist PCS
United States
Almost 4 years using the app
Edited April 16, 2024

Jeorge Kenneth thru the website helped me put my reviews back on my website that had disappeared. It appears my widget somehow got uninstalled and all my reviews disappeared. He put them back on for me. Great help. Thank you.

Bulletproof Pet Products Inc
United States
Almost 4 years using the app
Yotpo replied December 6, 2020

Thank you for taking the time to leave a review. Firstly, we'd like to apologize for any inconvenience that you've experienced. Our support representative has contacted you directly and resolved the matter for your satisfaction. Please reach out to us if there are any lingering issues.

March 25, 2022

I had an issue with getting the reviews on my site and the it was resolved with in 24hrs. Excellent support and communication.

Mywindowbox
United Kingdom
Almost 4 years using the app
Edited June 26, 2023

John G. was extremely helpful with my review issue on my website. He took the time to listen to my needs. He gave me detailed and easy instructions on how to fix it. He even sent a screenshot with a " how too". John G was also very prompt at answering my questions. It was a pleasure to chat with him. Thank you for helping me and so quickly! I have used Yopto reviews for 5 years now and it has been very awesome. Would highly recommend this app. Great app and customer service.

Teeter Totz
United States
Almost 4 years using the app
Yotpo replied October 4, 2019

We are so happy to know we're meeting the mark when it comes to great support and service! Thanks for taking the time to leave a review, and keep enjoying Yotpo!

Edited September 3, 2021

My customer Success rep Mary Ann was fantastic!! She answered every question, fixed every issue and made great suggestions. So impressed!!

COBA Board
United States
Almost 4 years using the app
January 16, 2023

The rep that I had Warly S. was fantastic & patient. I have been using Yotpo for the past 3 years & I am pleased with the app. It's easy to use & I can't see myself without Yotpo!

Rejuve Jar
United States
Almost 4 years using the app
Yotpo replied January 17, 2023

We appreciate your feedback, thank you!

June 8, 2020

I love this app! Easy to use and the support team is super helpful! Josephine helped me add reviews to my website within an hour. I highly recommend this app!

KairaActive
United States
Almost 4 years using the app
November 5, 2018

Fantastic customer service. A special mention to Hermes who dealt with my query and provided a solution.

Thank you!

Day2
United Kingdom
Almost 4 years using the app
October 28, 2021

Ed was extremely patient and helpful in setting up our widget. I had multiple issues that he was kind enough to walk me through step by step.

QCollar Canada
Canada
Almost 4 years using the app
December 14, 2016

Great app, I use the free versions and have had good results. It is easy and does the review work for me. I love that it can run itself, I just have to sit back and watch the reviews come in!

Loving Essential Oils
United States
Almost 4 years using the app