Reviews (6,912)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets, which have led to increased customer engagement and sales. Its seamless Shopify integration, social sharing, and robust analytics are also valued. The customer support is often described as efficient and helpful. Merchants also benefit from the app's ability to send review requests to new customers and its support for multiple languages.

February 28, 2014

Hands down, this is a MUST HAVE APP for any store owner, it truly is excellent and had benefited my User Experience and my business for sure. First of all, their Mail After Purchase feature gives me a great way to stay in touch with my customers as they are taking their monthly bottle of Liquid Vitamins. Yes we are asking for their Review, but at the same time it gives me a chance to share some information with them and add value to their experience with or product.

The Installation was very easy, and their customization is also very good and allows you to match the look and feel of your site.

Lastly, I have interacted several times with one of their folks named Dannie, and she has been fantastic to work with, as was Dave early on. The only thing I think that can be better is to set up some better data analysis and tracking, so that when you receive data from various things, you can drill down and see everything.

Overall though, EXCELLENT APP, I highly recommend this.

Best,
Ray Doustdar
www.buiced.com

Buiced Liquid
United States
About 4 years using the app
September 22, 2017

I am not a geek girl, I've installed by myself but it's not so easy to do because the explication isn't exhaustive. If you want to place the code in your liquid page is really a big deal, I make a lot of mistakes before I got it! But, I am very satisfied of the result, the ability of customize it for free and answer to the reviews it's quite amazing. And the best, the app has already sent to my old customers a request of review automatically. If you are not a IT person you may need one to install, but it could be done in less than 30 min!!! I totally recommend it! You can see the result on my website chicbotanic.ca

Be Naturalicious
Canada
About 4 years using the app
Edited August 1, 2022

The customer service of Yotpo is awesome! Howell is the staff from support agent who helped me today. Nice and patient!

Vue Smart Glasses
United States
About 4 years using the app
Edited October 5, 2023

This app is very useful to our online store and the support we received from Kenn T and John G were very quick and useful.

Hola BB
Netherlands
About 4 years using the app
Edited June 7, 2020

Probably one of the best customer service ever experienced from a software provider. Very impressed with the help provided and the resolution to my issue

getvaped.com.au
Australia
About 4 years using the app
February 19, 2019

I’ve been using this app for awhile now to get reviews and I absolutely love it- the ease of use and setup is a plus, also customer service is amazing, their respond time very fast. I always recommend to new store owners.

Pedal Up Apparel
United States
About 4 years using the app
August 4, 2022

Loving it so far. The help-chat folks are so helpful. Thanks Djan!!! So thankful for your help today <3

Genkstasy
Australia
About 4 years using the app
Edited June 18, 2021

I needed getting help adding an abusive customer to the request block list. The agent was helpful and sent a screenshot with the easy to follow steps to do so.

CITYBOYZ★USA
United States
About 4 years using the app
May 23, 2020

Great customer service! Installed custom code on an updated theme in no time on a Saturday afternoon holiday weekend. Thanks for the help.

Cape May Soap Company
United States
Almost 4 years using the app
Edited March 1, 2021

Brilliant app and support. Everytime I have needed an issue fixing they do it almost immediately! Excellent app. Eleen in particular has been a great help.

Gaming Paradise
United Kingdom
Almost 4 years using the app