Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

April 21, 2015

We absolutely love this app as our clients can review our store upon demand. What is even nicer is that everything is automated. Thank you very much Yotpo!

Bow Ties for Women
United States
Over 4 years using the app
Edited August 24, 2021

We've used Yotpo for years and love it. The team are so incredibly helpful and reply to any questions within minutes!

ScopeUout AU
Australia
Over 4 years using the app
December 15, 2020

Great app. It does what I need. We needed some small customization and Sheen was super helpful to do it for us. Very happy. Thank you

Better Than Coffee
United States
Over 4 years using the app
Edited September 18, 2020

Great app. Very easy to use. When I had an issue I contacted support and they fixed it immediately. It definitely helps with sales. I would definitely recommend it.

The Fox and The Mermaid
United States
Over 4 years using the app
Yotpo replied August 28, 2019

Thanks for taking the time to leave us a great review, The Fox and The Mermaid! Keep enjoying Yotpo

November 2, 2021

We use this for our website and I love the UX , the easability to make changes and mostly the support! the team is very helpful to make sure Yotpo is working well for our store. Thank you!

Dr. Elsa Jungman
United States
Over 4 years using the app
Edited August 4, 2021

Received excellent help regarding the appearance of our YotPo widget. We had some trouble regarding our review widget display and the YotPo service team was ready to assist us with this. Everything has been resolved very well. Thank you YotPo for your good help ;)

GoSmooth
Netherlands
Over 4 years using the app
Yotpo replied November 18, 2019

So happy to hear our customer support team was able to help get everything sorted, thanks for taking the time to leave a review!

May 8, 2021

Amazing App followed by amazing customer service that did everything for me with the installation. Gimbert has been so helpful and has a fabulous personality.

Fabriques
United Kingdom
Over 4 years using the app
Edited November 23, 2023

Jeorge Kenneth V helped me solve a problem I was having that ended up having to do with my facebook settings - i actually learned alot of the business integrations on the fb side and then the yotpo social push and meta integrations worked perfectly - very patient, took full time to help me - very much appreciated this excellent customer service for this top notch app. Head and shoulders customer support above other apps I have used in the past like smile.io and stamped - they weren't bad - but no live chat like yotpo!

US Citrus
United States
Over 4 years using the app
July 13, 2020

This app is amazing for helping to gather reviews. IT offers email functionality so that you can solicit new customers for reviews when they buy, you can even offer a coupon for a completed review. Their tech support was very responsive and even installed code for me. I highly recommend this app!

BioTech Nutra-inc
United States
Over 4 years using the app
May 10, 2021

Great customer service, Junalou was very helpful. Answered all the questions I had and helped me with the logo.
Thank you!

Afterlife Essentials
United States
Over 4 years using the app