Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

February 6, 2021

Excellent customer service. I haven't compared their features with other companies but it does the job.

Black Seed Oil Lab Verified Purity & Potency Full Transparency & Traceability Single Origin Farm
United States
About 4 years using the app
Yotpo replied February 10, 2021

Thank you for your feedback!

September 7, 2014

This is a very very good app. Slick, easy to use and very professional looking.

The Wedding Garter Co
United Kingdom
About 4 years using the app
February 26, 2020

Very good customer support, very quick to help! And Jo was very helpful, thank you so much! And it's really helpful for the new customers that visit our store.

Hola Darling
Portugal
About 4 years using the app
December 27, 2020

Thank you so much to MaryAnn for her help and efficient support. Jumped in and fixed our page display issue in a couple of minutes. Great work.

Sociale Revolution
United States
About 4 years using the app
Yotpo replied December 27, 2020

Thank you for leaving a review. We'll be sure to pass your kind words to MaryAnn!

July 12, 2022

I use this app to collect reviews and be able to communicate with Customers who tell their problem when leaving a review and I then get a chance to correct the problem if at all possible. Great product!

Aviator Sunglasses
United States
About 4 years using the app
June 8, 2016

Nice app and so easy to use and its FREE so why not.I highly recommend

Patch Freak
United Kingdom
About 4 years using the app
Edited May 2, 2021

Jo Lorenz helped me to place the review widget - the service was excellent! I think I am probably one of thousands who rates this app highly. It is an essential service for any shop owner, more of an essential than an extra. Before I had Yotpo I was relying on customers to come back and write a review - but alas this did not happen. The minute I installed Yotpo they emailed my customers with a reminder and the reviews came pouring in! Highly recommended.

Trish Burr Embroidery
South Africa
About 4 years using the app
Edited April 10, 2019

Pauline was so helpful when we needed assistance. Had our issue resolved quickly and efficiently. Thanks so much - great app!

Momease Baby Boutique
Canada
About 4 years using the app
Yotpo replied April 10, 2019

Hey Momease Baby Boutique! Awesome to hear that you were pleased with the service you received. Thanks for taking the time to write a review!

Edited August 18, 2023

Super service client ! la personne en ligne avec le chat m'a aidée à configurer les avis sur mon site, je suis très satisfaite ! la personne était patiente et très claire, elle m'a bien aidée ! merci beaucoup

Le 18 août 2023 : Nouveau contact avec le service client aujourd’hui : j’ai été aidée par John B qui fut efficace et réactif. Mon problème a été résolu rapidement, je suis très satisfaite, merci beaucoup !
18 août 2023 19h50 : Many thanks to John G who soldes à second problem very quickly

Un chat dans ma botte
France
About 4 years using the app
October 19, 2016

Great product. Allows me to collect reviews to help others select the correct product

Super Supplemants
United Kingdom
About 4 years using the app