Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless integration with Shopify. It's praised for its ability to allow customers to include images in reviews and send automatic review request emails. Merchants report increased sales due to the credibility from good reviews. The app's display of reviews on the website and homepage is easy to set up, thanks to the responsive and technically proficient support team. It offers a free plan suitable for small businesses and affordable paid plans with additional features.

Edited August 10, 2023

I have the app installed and was having an issue. Contacted live chat and Warly was so helpful and solved the issue straight away. 10 stars for customer service and the app looks beautifully integrated to my site. And everything works perfectly!

My Pretty Babi
United States
9 months using the app
July 18, 2023

John G was very helpful in helping me navigate how to make manual review requests for a new product to specific customers who purchased. I am glad to get this level of quick and thorough support. Thanks Yopo.

US Citrus Nursery
United States
3 months using the app
May 17, 2023

Yopto is hands down the best review platform around. Their support team is top-notch. Just needed a little help but Allen M went out of their way to help me. 5 stars

Man Cave Collectibles
11 months using the app
November 29, 2022

Rhemy was very helpful, I thought some things might not have been set up correctly so she had a good look to help put my mind at ease

Fiola New Zealand
New Zealand
3 months using the app
December 7, 2022

Customer service is great! I was migrating reviews from another review app and ended up with a ton of duplicates. Spent a few hours taking care of it myself but couldn't figure it out. Customer service resolved the issue in minutes.

Pioneer Feeders
United States
5 days using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

Edited May 29, 2023

John was very nice to me everything was done quick and all is great. Thank you so much for quick respond customer service very pleasant.

As of today Arven S. also helped me change website domain on my profile what a great help customer service is absolutely amazing people. Thank you so much

MJ Organic Scent
United States
12 days using the app
May 17, 2023

Great customer service. Its a shame that the app is so limited though, only being able to display 9 reviews and not caroseling through the whole collection. I would like to request this feature. Thanks

United States
Over 1 year using the app
May 26, 2023

Ronel provided excellent service and did everything possible to work through my challenges. The free plan offers minimal options for customisation, and some things are rather annoying such as a tiny logo in emails and typos in the templates which can't get changed.

Little Travellers
2 days using the app
Edited June 1, 2023

Amazing help - Nicole L was really quick and engaging in answering all my questions and went above and beyond to help me. Have found it really simple and easy and having that customer support is a huge help. Have used other review services that just don't have that level of support, so this is a massive bonus.

Rock On Ruby
United Kingdom
27 days using the app
November 16, 2022

Rayne provided awesome and quick support.
I could not have asked for a better outcome. We tried another review app (Junip), but they simply were unable to help. Yotpo is where it's at. Thanks Rayne!

About 1 hour using the app