Reviews (7,101)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

August 17, 2021

Thanks Ronel for your help. I really needed help to integrate Yotpo to the website. Ronel was fast and efficient and was a pleasure to talk with.

Hobby Zone
New Zealand
Over 3 years using the app
Edited December 17, 2020

Amazing service from Sheen. We really got everything we needed and sorted quickly and easily. Thank you Sheen

THE SKILLS
Australia
Over 3 years using the app
Edited November 27, 2021

Great support Lemuel!! I really appreciate your help and your goodwill, efficient and professionalism to help me! Thank you so much ! I´m every time more grateful. Thank you again

Chileanwines
Chile
Over 3 years using the app
Yotpo replied April 14, 2019

Thanks Chileanwines for the great review! We are so glad our team were able to help you out and make sure you got the support you needed.

May 17, 2023

I needed a task done quickly and Rhenant was able to help immediately. I appreciated the assistance and courteous service. Great app!!

Canna Hemp Co
United States
Over 3 years using the app
February 2, 2023

Lemuel was very helpful at getting my reviews to show on my products. Thank you so much, very fast and efficient service.

Ashleigh Fish
New Zealand
Over 3 years using the app
Yotpo replied February 24, 2023

Thank you for sharing your thoughts with us!

September 6, 2018

Impressed with the responsive and friendly service I received from Yotpo’s customer support. We had a request we felt would help customers get a bird’s eye view of the product ratings on our main shop page, and I was lucky to connect with Yonathan who made the change happen while maintaining the look and feel of our website.

The customer service went above and beyond my expectations, especially in how quickly this change was initiated. We absolutely get the sense our customers rely on reviews to feel comfortable about making a purchase with us. This in turn, creates more sales since customers get to read about first-hand, honest feedback from fellow JUSU Body buyers. Thanks again! - Breanna

JUSU Body
Canada
Over 3 years using the app
October 24, 2019

The support team is amazingly fast and super helpful. Would recommend! The reviews are really well presented on site.

Bedtonic
Australia
Over 3 years using the app
Yotpo replied October 28, 2019

Thank you for leaving a review, happy to hear our customer support is hitting the mark!

Edited January 17, 2024

I used chat system to solve my problem. Mr. Ruzsel J helpled me immediately, and I could solve all problems we had. Thank you so much:)

LOVST TOKYO
Japan
Over 3 years using the app
April 27, 2015

I'm loving the set it and forget it, nearly guaranteed success of Yotpo review collection. Even with the free plan, I'm getting reviews for my shop more often than I did with any other review collection system. Thanks, Yotpo.

Bella Puzzles™ Wedding Guest Books
United States
Over 3 years using the app
May 22, 2020

Brilliant customer service - Jo Lorenz spent ages fixing some tricky coding we couldn't do ourselves to get everything settled into our website in the right places, and our reviews are coming in steadily. The photo feature is a great addition too.

Tovi Sorga
United Kingdom
Over 3 years using the app