Reviews (7,049)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

December 16, 2019

Overall the app is pretty good. I have to give it a 4 because product grouping isn't available unless you buy their premium plan which in my case would be $12k/year. This is something I'd highly recommend they change to lower plans as Shopify has a limited variation capability which means you might fall in our case of having to split the product by colors or sizes due to the number of high variation or more than 3 variations.

The Bed Sheet Club
United States
Over 3 years using the app
Edited July 21, 2021

I recently had a whole bunch of things that I needed help with, from customising reviews widgets and installing them to working with rich snippets and Eunice and Eduardo on chat support were amazing and got everything sorted for me. Thank you!

Jana Reinhardt Ltd
United Kingdom
Over 3 years using the app
November 25, 2019

This app has been a great help to us. It takes a while to build up your reviews but each review you can display helps build trust. App Once you have enough reviews Review Tabs and other nice touches can be added.
We're at 150+ reviews and slowly growing. Mahalo, Michael from All Clothes Hawaiian www.allclotheshawaiian.com

All Clothes Hawaiian
United States
Over 3 years using the app
June 21, 2021

Great app and the customer service is really good - quick and helpful responses that solved my problems. Would recommend.

Juni Cosmetics
United Kingdom
Over 3 years using the app
February 13, 2024

Gabriel S. was such a great help and made setting up the review widget and star rating widget easy. He did all the work and was even able to move things to different parts of the page and helped with sizing and styling. Anything he couldn't help with he escalated to the developer to get it resolved. Thanks again!

Aria the Fox
United States
About 1 year using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

June 22, 2021

Very good app, simple to use and excellent support (James Yotpo). Would highly recommend using Yotpo

Dr Will's
United Kingdom
Over 3 years using the app
March 13, 2016

Yotpo is a mission critical application for my shop. We love this product! I still miss a reviews feed so i could integrate with other sites.

Vaporremed
United States
Over 3 years using the app
January 27, 2022

This app made it easy to collect reviews for our different products and website. Nick from customer support was very helpful when we wanted to transfer reviews from an old discontinued version of our product to the new version of the product so we wouldn't lose all of our review over the last few years.

Onli Travel LLC
United States
Over 3 years using the app
January 21, 2021

In my opinion, the best rating app. Many thanks also to Noren from the support team, my question was answered already 1 hour later helpful!

fashionall.de
Germany
Over 3 years using the app
Yotpo replied January 26, 2021

Thank you for your feedback!

May 4, 2023

Me encanta su soporte técnico, siempre encuentran una solución a los problemas y tienen una gran actitud de servicio.

Smart Bamboo
Mexico
Over 3 years using the app