Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

July 20, 2022

I had a problem with my reviews not showing on my website and Doner provided me with outstanding customer service to fix my issue. I highly recommend Yotpo!

Tate Whalun
United States
About 3 years using the app
June 11, 2013

I am very happy with this App. I am a complete novice and found this App very easy to install - I couldn't believe it when it just worked! I already have a couple of reviews for a website I only launched a week and a half ago! I had a little hiccup with the shopify token being missing, but Dave got in there promptly and fixed it for me. I love that you can share the reviews you get on Facebook and Twitter and that customers get to easily have their say. Highly recommended!

èrlithe
Australia
About 3 years using the app
October 24, 2019

I use this app to display customers' product reviews and ratings on my YouTube merch and music production store. So happy about the functionality and the support they offer! Pauline helped me a lot for the migration of the product ratings from my previous product page to the new product page, and also helped me set up the display of stars rating in the collection page.

5 stars app, 5 stars service, highly recommend it!

BRODUCER by EDWAN - Best EDM FLPs, sample packs & Broducer merch
Switzerland
About 3 years using the app
Yotpo replied October 28, 2019

Thank you so much for taking the time to write a thorough review! We really appreciate it. Happy to hear our customer support team is hitting the mark and you're enjoying using Yotpo!

August 26, 2022

Allen M. Really helped in giving me the answers quickly and help solved our issues with posting photos and assisting on placing reviews onto google.

Duma Mbili
United States
About 3 years using the app
Edited August 11, 2023

I use this app to help me collect reviews and so far so good. The customer service is on point and very responsive. I needed help adding my reviews to my product pages and Jeorge investigated my issue and promptly fixed it and added it to my theme. The customer service never disappoints!

Charrisheleven
United States
About 3 years using the app
August 4, 2019

I love this app and have had it for over 2 years now. I recently upgraded the plan and needed help with a few things and the online chat feature has saved me a lot of time.

Wondermade
Australia
About 3 years using the app
Yotpo replied August 5, 2019

Thanks for the awesome review, Wondermade! We love hearing from our happy customers!

June 11, 2013

Wow! This little app has been absolutely terrific for our Shopify store. We love that it can be nicely customized and new features are being added. Fantastic!

Alima Pure
United States
About 3 years using the app
March 6, 2021

I needed some help to fix the reviews snippet on my website and Junalou did a fantastic job. He is very knowledgeable and could find and fix the code within my theme. He assisted me with everything I asked and his service was truly amazing.
I really appreciate that yotpo has such valuable team members providing great support!
Thank you, Junalou!

Mindfulness-HOP Activewear
Spain
About 3 years using the app
April 29, 2014

Great app. Definitely saw an increase in sales with this one.

The Anniversary Co
Canada
About 3 years using the app
March 10, 2021

Very useful app for bringing together customers and website performance through reviews, while also helping SEO at the same time. Quality help if needed through the chat system as well, from people like Noren!

JaneAusten.co.uk
United Kingdom
About 3 years using the app