Reviews (7,108)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

May 1, 2014

Amazing! This app does what it says it is going to do, easy installation, completely automated...Love it! And even better that it's free! Would love some more customization options.

LIPSTICK REPUBLIC
Australia
Almost 3 years using the app
March 18, 2016

Love the application guys!
GOOGLE SEO inline is great-
OTAA.COM

Otaa
Australia
Almost 3 years using the app
Edited January 6, 2022

YOTPO is a fantastic app to help drive conversions by word of mouth of your very own customers. The thing that sets them apart is their customer service team. While we had issues getting into our account after employee turnover, they stuck by us and got us access. When setting our site up, I easily sent 4 emails a week with questions and customization requests. They were prompt in their responses and helped us get our site looking and performing the exact way we want it. Thank you to Orly, Elven, and Doner for all your help!

Illume Candles
United States
Almost 3 years using the app
April 4, 2013

Really nice app! Installation smooth as silk, support is great too. Response time is very quick, and I got my questions answered and issues handled really fast. Reviews began coming in almost immediately, so it's all working! Yay!

Stitch 56
Australia
Almost 3 years using the app
May 7, 2021

I didn't find how to configure the Coupons! Excelent Attention of Junalou, solve my problem quickly! Thanks

Naturbaby
Chile
Almost 3 years using the app
June 7, 2023

Awesome support! John B really went out of his way to assist me in finding a solution. He gave me suggestions on how to resolve my issue. Thank you so much!

ALL-IN Capsule
Finland
Almost 3 years using the app
October 16, 2021

Amazing support team. Very helpful to the very end. Easy to communicate and provided support after that chat to make sure the issue was handled. Really appreciate this team!

YONI SPA
Canada
Almost 3 years using the app
January 10, 2018

I switched from Product Reviews to Yotpo and am extremely happy. I specifically wanted an app that would email customers after the sale (MAP) and Yotpo does that! In fact, I have gotten tons of reviews since installing Yotpo and the MAP feature. Sasha Marchuk at customer service moved my old reviews from Product Reviews, so I didn't miss any reviews from the old app.
Thank you Sasha and Yotpo!

Http Www Cindyssuds Com
United States
Almost 3 years using the app
January 8, 2021

Great App, the support team was very helpful in setting up the app for me. 100% happy, Highly recommended

Outdoorspace
South Africa
Almost 3 years using the app
Yotpo replied January 14, 2021

Thank you for taking the time to leave a review, happy to hear we were able to help get you up and running.

December 25, 2019

App works great, email open rate is high. Support person Bernard was very helpful when I had questions about rich snippets. Thanks.

Repps
United States
Almost 3 years using the app
Yotpo replied January 19, 2020

Thanks for your review - happy to hear you're enjoying the benefits of Yotpo and our support team was able to help.