Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

February 12, 2021

This app works great but what is even better is the customer service from Manny. He was such a help to navigate me through using Yotpo the best way possible. He communicated very well and understood the issues. He then worked his butt off to fix the issies and didnt stop until they were fixed. I like the app but having people like manny to help customers is what really seperates this company from the rest. Give this man a raise !

VORG SUPERSHAKE
United States
About 3 years using the app
April 5, 2021

After using the app for a couple of years, the customer service team has always been extremely nice and capable. My latest help request took two hours to fix with the help of Manny - Yotpo Growth Support Hero - when I alone spent days prior to find a working solution. Thank you for being super detailed and responsive. 10/10 customer service

myPanier
United States
About 3 years using the app
August 11, 2017

Great job at Yotpo! Good customer service and helpful results. We will keep on using this service.

Mova Cycling
United States
About 3 years using the app
Edited March 24, 2016

I love the Yotpo review app! It has been very helpful for my business. It's easy to use and we are effortlessly collecting a ton of reviews. Thanks Yotpo! Please check out my cool & meaningful multicultural online store. www.MixedNationStore.com

Mixed Nation
United States
About 3 years using the app
Edited August 23, 2022

We will certainly pay the subscription once we make more sales in future. We appreciate the support even as an unpaid customer Mary Ann dealt with my query swiftly. This is how you do long-term business. Well done Yotpo. We are now on subscription, thanks to Rayne for assistance on coding and Hazel for the induction call.

EF Skin
United Kingdom
About 3 years using the app
Yotpo replied February 10, 2021

Thank you for your review!

May 6, 2021

Eunice and Mark we excellent. Still figuring out some issues with old broken urls, but they have been super helpful and responsive. Should give them a raise, or at least a pizza for lunch. Have had a great experience with Yotpo and look forward to future integrations and features. Thanks, the Cycleboard Team.

CycleBoard
United States
About 3 years using the app
March 19, 2020

Amazing app and excellent support. I had a question about adding additional functionality to the reviews badge on mobile and they sent me a customized line of code that did exactly what I wanted within minutes!!

Grain and Gold, LLC
United States
About 3 years using the app
February 9, 2022

I am using this app to run our loyalty program and I am very happy with the capabilities. To get a bit more advanced you do have to upgrade, but the small business bronze plan has a lot of capabilities. Donald U provided amazing customer support. I use Yotpo for Reviews as well.

Moss Amigos
United States
About 3 years using the app
Edited January 11, 2024

Arven S. had great knowledge and very helpful for all the questions I had. Very patient and informative.

Aphineal
United States
About 3 years using the app
June 6, 2022

Have been using Yopto for a few years and very happy with the app and great support too. I had a bit of difficulty when changing shopify themes, but this was all sorted out for me within minutes, so couldn't ask for better service really.

Sukie
United Kingdom
About 3 years using the app