Reviews (7,107)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

March 18, 2022

Great customer service!!! Manny was amazing and so patient with me! He helped me with installing the widget properly and fixing some of my settings!

Vivian Rose Body & Bath
United States
Almost 3 years using the app
March 16, 2022

Lemuel C was awesome! Great communication and services. I am not computer savvy, but they helped me. Super fast and efficient! Super happy with this customer service.

On The Lo Swimwear
United States
Almost 3 years using the app
Edited October 16, 2021

I finally got my reviews integrated and all I can say is Manny is amazing! I lost him via my connection and he came right back, He ALL my questions and added everything Manny is beyond the best

Sleek Couture
United States
Almost 3 years using the app
Edited May 14, 2022

Man the customer service is fast. I had nick helping me in less than 3 minutes. then he was done with my request in less than 30. Wow Would recommend on customer service alone. Again a year later Reiner was in to the rescue job completed in less time than it takes me to write this. Thank you sir you are awesome. I changed theme again. Donner to the rescue love these guys

Calico Wood Signs
United States
Almost 3 years using the app
October 8, 2021

The app is great with incredibly easy implementation and user friendly management, but what puts it above the rest is the customer service. I worked with Kenn on a tough issue, but he was knowledgeable, persistent and a fantastic problem solver. Often when I reach out to other app's support teams, there is no response or I feel like I understand the app better than they do. That's not the case with Yotpo. It's great knowing the people working behind the scenes really know their stuff and are a pleasure to work with.

TACVanes
United States
Almost 3 years using the app
January 4, 2015

This is a good app and works well. The only issue I have is with the constant emails you get as reminders to post the reviews (if you do not actually share them on facebook)....

Compression Clothing Store
United States
Almost 3 years using the app
September 7, 2017

Extremely easy to set up and use. Highly recommend it. Automatic emails after purchase are really helpful.

Lobocki Com Au
Australia
Almost 3 years using the app
November 23, 2022

We've been using Yotpo for years. We find it very easy to use, it has great customer-facing features, and the customer service has always been very useful and thorough

Ohh! Foods
Canada
Almost 3 years using the app
Edited June 8, 2022

Awesome support from those guys! Orly and Allen were great in helping me . Strongly recommend! Great! Thank you !

Pulvis Art Urns
Bulgaria
Almost 3 years using the app
Yotpo replied July 14, 2019

Thanks for taking the time to write a review and give your recommendation, Pulvis Art Urns!

Edited May 5, 2021

The customer service is great, and I really love the app, easy to use and good image to the site!! Also the customer service is very helpful, Sheen was fast and really efficient.!

PAVIAMX
Mexico
Almost 3 years using the app