Reviews (7,107)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.
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12/9/21 Updated review...THEY HAVE LIVE HELP NOW!! Amazing...!!! When I need help you can IM with live folk. Huge game changer! Eduardo R was so helpful and we took care of the issue in 5 minutes! Instead of spending all the time to email and go back and forth, and receive help "tickets" and waste a tone of time!! Thank you ! -------------------------------------------------------------
This was one of the best choices we made. And I don't say that lightly...they offer such a great service and they are fair with pricing...the product just flat out works and there's alot of extras you can do even with the free option. Today I needed to have something fixed that our coders did, and they handled the request and made the changes in under 2 hours. Esp. as it relates to apps - this kind of customer service is not usual. So we were so grateful for having chose them as our review partner! Thank you Yotpo!
Had issue with imported reviews mis-allocated to the wrong product and their customer service was very helpful and quick to fix the issue. Very happy that support was available on a Saturday.
Gabriel S. was great in assisting me with an issue. He got it resolved for me very quickly. I defintely appreciate it!
I deactivated the widget recently as I was finding the cost too high. I was trying out Shopify's in-house Product Reviews app as it's free but quickly learned there is no email review request option. Not good, gotta go back to Yotpo. The support team was able to easily get my widget reinstalled after I struggled. They cleaned up the features too, like made the stars appear beneath the product listings on my collection pages. Really happy with the quality support.
Had a support query, this was answered really quickly and the issue resolved
Thank you for your help
Great experience. All of my questions were answered quickly and my rep was very knowledgeable about all of the different questions I had!
I just installed it yesterday but so far so good. Leizel imported my past reviews from Shopify quickly and even went above and beyond to move my widget to my preferred place on the product page. It looks great and puts the review process on auto-pilot! #winning
Amazing product and fantastic Customer Care!!
I changed my theme for my website and had issues adding the review carousel myself. John G. was able to assist me and was very patient and helpful. Thanks!
Don from the support team was really helpful. He understood exactly what I wanted to change and did it within minutes, I highly recommend the app and the team.