Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

Edited May 25, 2023

The support for Yotpo is the best. They are always quick to respond to any enquiry I have. I just received outstanding help from Junalou for an online chat enquiry I had. Junalou was very quick to help me sort out the issue. I am very impressed with his excellent help. Thank you Junalou! I had another question and again had excellent help from Ed. The Yotpo team is the best.

Great support for Yotpo today again. Thank you Ronel for your quick help today on online chat. Very impressive customer service!

Thank you for helping to resolve my issue today, John B.

Lucia the Label
Australia
About 3 years using the app
Yotpo replied November 25, 2020

Thank you for your review. We are excited to be part of your growing brand.

January 6, 2021

Diane was very helpful in supporting my issue which was quickly resolved. Her service was much higher than my expectations!

Tenderbuns
Japan
About 3 years using the app
Yotpo replied January 14, 2021

Thank you for leavi9ng a review. We're glad Diane was able to help you with your issues.

December 13, 2021

Ronel is super helpful and fast on resolving my problems! Great customer service! Yotpo has been great for our stores and highly recommend!

Us Two Tea
United States
About 3 years using the app
November 12, 2019

After a bit of a false start with my installation, the Yotpo customer service team was very responsive and helped me set up my integration within minutes! Highly recommend.

Little Dragon Natural Skin Care Company
New Zealand
About 3 years using the app
Yotpo replied November 18, 2019

Happy to hear our team was able to help! Thanks for taking the time to leave a review.

February 23, 2021

Jo Lorenz was very helpful and walk me through downloading and installing the application. I love this app!

Myoho Fit
United States
About 3 years using the app
July 25, 2018

Great review app, easy for customs to leave review about our golf cart cover.

Covers Select Best Golf Cart Covers For Sale
United States
About 3 years using the app
February 17, 2022

I switched from Target Bay and Yotpo support was very helpful in getting transitioned. Thank you Kenneth!

Las Delicias Patisserie
United States
About 3 years using the app
October 2, 2019

Really like this app. Paulo has been personally helping me with migrating systems and it's been a breeze. App and team are spot on.

CIGA Design UK
United Kingdom
About 3 years using the app
Yotpo replied October 17, 2019

Hi there! Thank you so much for leaving a review, we really appreciate your feedback and are happy to hear you're enjoying Yotpo!

July 16, 2021

Love this app, the team were very helpful, they were able to walk me through everything. Highly recommend

CODE REPUBLIC
United States
About 3 years using the app
November 14, 2013

Within one week of using Yotpo, we had 6 reviews and I don't think anything is worth more value than reviews unless they are negative in which this isn't going to help you. If you have a great product and your customers are happy, Yotpo makes it easy for everyone else to know. LOVE IT!

NovaWhite
United States
About 3 years using the app