Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

January 12, 2018

Yotpo is easy to use, easy to navigate, and easy to manage! Dashboard is extremely user-friendly and setting up IMAP emails is simple - even to a new user.

Enza Essentials
United States
About 3 years using the app
July 26, 2022

I was so relieved that the review issue I was having on my site since I changed the theme was easily fixed by James! He was super helpful and took care of my issue in minutes which I thought would take a lot more time.

n-styleid.com
United States
About 3 years using the app
January 21, 2021

I was a little slow to create an acct with yotpo but I felt why not. the minute I created my account someone was there to greet me and offer assistance. I later ran into some complications with integrating my site and MaryAnn jumped right on it. It was quick and painless, she simply offered to take care of it for me which made a BIG difference for me since I'm not too tech-savvy and don't understand all the coding stuff. She was polite, friendly, efficient, and professional. Thank you Yotpo, I'm having positive vibes about Yotpo now!!

Ten31 by Gracie
United States
About 3 years using the app
Yotpo replied January 26, 2021

Thank you so much for leaving a review. We're thrilled to hear you are enjoying using Yotpo!

March 23, 2015

Incredible add-on to any product site! The real smart thing is to embed the review form in the email, so your customers can post their review without leaving their email! As a result I have a lot of reviews for my site from happy customers, that I absolutely would not have received had I not been using Yotpo. Great work guys!

Coalder
United Kingdom
About 3 years using the app
Edited March 26, 2024

Reviews are key to our business success. Big thanks to Donel, Evan and Ronel for the tailored support - boosting our online presence, and to Jeorge Kenneth V for handling our reviews so well. Your great customer service doesn't go unnoticed. We're impressed with YotPo's system and are thinking about upgrading soon. Thank you.

Redkey USB
United Kingdom
About 3 years using the app
April 28, 2020

Yotpo customer service is GREAT. A major reason I switched over to Yotpo was the responsiveness from customer service. I had an issue and it was resolved in matter of hours!

Mamaia Beauty
United States
About 3 years using the app
May 22, 2021

I use the app for reviews, had a technical issue when I changed my store theme. Spoke to Gimbert from the Yotpo team. Quick, easy and amazing customer service. Absolutely happy with this app.

socks apart
United Arab Emirates
About 3 years using the app
October 6, 2022

Everything perfect on service and Lemuel really helpful with providing us info regarding how to install the app for maximum performance.
Thanks

Flor de Venus
Mexico
About 3 years using the app
February 13, 2014

This application is Amazing. We were working with SuperReviews and had 12 reviews that came through the software. We installed Yotpo because we were looking for a way to integrate our review system with our social media campaigns. 2 days after we installed the application we had over 40 additional reviews based on their Mail-After purchase process. In fact, we were so shocked by the speed of this process that we actually went back and manually checked to be sure they weren't making up these reviews :-). Sure enough, all of the reviewers represented our customers and corresponded to the items listed in the order and since we had personally spoken with a lot of the wedding purchasers the stories lined up as well. With such great results we quickly upgraded our account to Premium Support. Obviously we highly recommend Yotpo Reviews - I just hope you aren't one of our competitors :p

GetYourGiftHere
United States
About 3 years using the app
November 16, 2021

Customer Service at Yotpo Reviews is excellent ... they go above and beyond. Annie was prompt, provided screenshots and video of the changes required and even sent the code to use. With this kind of feedback it was easy to fix the issue quickly and easily! Keep up the excellent work Annie and team. Cheers.

LoveGoodFats-CA
Canada
About 3 years using the app