Reviews (7,096)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

May 14, 2024

Yotpo is a great app, been using it for product reviews on my store. Was having some issues with displaying Star Rating but Gabriel S. was a great prompt help

Genie.pk
Pakistan
Over 1 year using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

November 1, 2024

Amazing Support, Reymon

Wavu
Canada
About 4 hours using the app
April 4, 2024

We have been with Yotpo from day one! We love and appreciate the value their reviews add for our customers. If we ever need assistance, Yotpo is quick to respond and help us out. Big thanks to John G for his awesome help and terrific customer service this week! I recommend this app 1000%!

Tanglewood Garden & Farm Organic Skincare & Wellness
Canada
Almost 9 years using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

June 6, 2024

I highly recommend Yotpo. Ruzsel J., who assisted me, has been a fantastic support.

BrossHome
United States
About 1 year using the app
Yotpo replied July 11, 2024

It's always wonderful to have such reliable and helpful assistance. Thank you for sharing your positive experience!

May 14, 2024

John G. was great! He made the changes I asked very quickly. It was a pleasure working with him. Thank you so much John.

HarperCrown
United States
Almost 5 years using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

June 11, 2024

Great support service provided by Gabriel when i had a problem with my uploaded reviews :)

Little Skiers
United Kingdom
27 days using the app
Yotpo replied July 11, 2024

Thank you for sharing your experience!

April 18, 2024

Great app and has worked very well for our site. I would gladly recommend it to others. Amazing customer service in their Chat.

GrillStuff
United States
Over 7 years using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

June 28, 2024

was not able to fix the errors after following instructions. contacted them twice to resolve the issue. automated response said they would reply within 24 hours. Never did! Uninstalling the app right now. This is my 1st negative review for an app.

Honeys Astro
United Kingdom
6 days using the app
Yotpo replied July 4, 2024

Thank you for your valuable feedback.

We're sorry to learn that you're experiencing these difficulties. Our support team has contacted you in order to fix the issue you experienced,
please do not hesitate to respond so that we can better understand the issue and provide assistance.

June 12, 2024

I have been using this in my previous store and still preferred review app .

WOOSHOP SINGAPORE
Singapore
21 days using the app
Yotpo replied July 15, 2024

Thank you for your feedback!

May 22, 2024

John G is the best! Highly recommend the app and customer service. Quick to respond and eager to help. All my issues were resolved.

Sandra Glynn Beauty Store
Australia
Over 2 years using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.