Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy installation, and affordability, making it ideal for small businesses. They value its image reviews, review request feature, and automatic review emails. The customer support is praised for its prompt and professional service. Merchants have noticed an increase in sales, customer trust, SEO, and online visibility. They also appreciate the app's seamless integration with Shopify, customization options, and ability to display reviews on websites.

Edited January 12, 2023

I say to everyone - Yotpo has the best customer support on the whole earth. Joian Z helped me solve problem that I had on my site for many days - in a matter of minutes!

Can't recommend them enough!!

United Kingdom
4 months using the app
November 18, 2022

Ronel R. was the BEST! I could not see my star reviews on my page and he was able to get them to appear. Super-fast and quick service A+.

The Reformed Sage
United States
Over 4 years using the app
June 13, 2023

I recently had the pleasure of working with 'John B' on my Shopify store, and I must say, his speed and proficiency in resolving the issues were truly impressive. From start to finish, John exhibited a remarkable ability to quickly identify and tackle any obstacles that came our way.

The Parenting Garden
About 8 years using the app
Yotpo replied June 15, 2023

We appreciate your feedback about John! We strive to provide you with the best customer experience everyday! Thank you!

July 8, 2023

Customer Service from John G was exceptional. Helped me get star ratings visible on my collection and product pages. John was extremely helpful, professional and patient. Highly recommend.

The Mushroom Connection
Over 2 years using the app
July 25, 2023

My experience using the Live Chat service with John G. has been great! They were very helpful and quick in answering my questions, and provided links to helpful articles that I can refer to in the future if I have any more questions.

DeeBee's Organics
5 months using the app
March 26, 2023

Excellent app and outstanding customer support. Had an issue with displaying imported reviews, but Kenneth John M helped sort it out in no time at all. Highly recommend it any store looking for a flexible, usable review app.

12 months using the app
June 16, 2023

Yotpo is easy to set up and simple to use, but in those odd cases where you need a little help, Yotpo's chat support is just a click away.

We're running into a lot of issues with an older theme and Daniel P, a member of Yotpo's technical support staff, has been a real lifesaver.

Pro-Tect Copper Socks
United States
24 days using the app
Edited July 10, 2023

great support from Rhenant & John G, i used the app on all my stores, i would recommend it to all ...............the support team was very helpful and managed to get everything sorted with ease. will always use them! and help from Ruzsel John N

United Kingdom
5 months using the app
August 22, 2023

Totally satisfied with customer service and ease of use. Each time it only takes a few min to jump on a text support and they do a good job at fixing the bugs and answering questions.

Canadian Pine Pollen Company
Over 5 years using the app
April 25, 2023

Reinier was absolutely incredible at helping us add the review carousel to our homepage as well as showing star ratings on our collection pages. Definitely couldnt have done this myself!

Hicks & Brown
United Kingdom
Over 5 years using the app