Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable widgets, powerful analytics, and efficient customer support. Unique features like in-email reviews, live chat support, and the ability to push reviews to social platforms are well-received. The app is scalable with different price points and retains reviews when migrating from other platforms or themes.

December 3, 2023

Rhenant from Customer Support offered really great help today with the initial setup of the app. He was very fast is fixing small design glitches and making sure the app is fully up and running with our desired customisations in place.

Mayie
Romania
About 4 hours using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

December 30, 2023

Ruzsel was such an amazing guy he helped me with everything great

Kther
United States
About 6 hours using the app
Yotpo replied January 19, 2024

Thanks for your feedback, we really appreciate it.

November 20, 2023

Exceptional Service and Expertise from John G at Yotpo

I recently had the pleasure of working with John G from Yotpo for installing review widgets on my new store, and I must say, the experience was nothing short of exceptional. From the get-go, John G exhibited a deep understanding of the Yotpo platform and its integration capabilities.

What truly sets John G apart is his customer-centric approach. He listened attentively to my needs, ensuring that the review widgets were customized to fit the unique style and layout of my store. His suggestions were not only practical but also aimed at enhancing user experience and engagement on my site.

Zaphino
Romania
About 13 hours using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

September 25, 2023

We'd recently switched to a new theme for our website and weren’t able to get the reviews from our previous theme to show on our site. Rhenant did an amazing job at reinstalling the app and keeping all our reviews from our previous theme. Thank you again!

Down to Earth Beauty LLC
United States
About 3 years using the app
Yotpo replied December 20, 2023

We appreciate your feedback, thank you!

November 23, 2023

John was incredible in helping me setting up my account! Many thanks!

Goodr Brasil
Brazil
About 1 month using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you!

October 13, 2023

This app is really easy to use and John G gave me excellent customer service. He stored my issue in under 10 minutes I am a very happy Customer.

Lily & Rock
United Kingdom
Almost 2 years using the app
Yotpo replied November 28, 2023

Thank you for sharing your thoughts with us!

November 17, 2023

Very bad! The website says you can edit simple things within your brand kit and it will display those changes across email and on-site widgets. Until you try and then they say you need to upgrade to the most expensive plan to make the changes because those aren't included despite what the clear verbiage says. They do not want to help you, just upsell you.

Brightest Home
United States
3 days using the app
Yotpo replied December 20, 2023

Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.

November 20, 2023

Joian Z was very efficient in helping me resolve my issue quickly and smoothly . 10/10 customer service.

THE BEAUTY BYBEL
United States
About 1 month using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

October 16, 2023

Warly was of great help resolved my issue with in minutes! 5 stars

Moonslice Beauty
United States
About 4 years using the app
Yotpo replied November 28, 2023

Thanks for your feedback, we really appreciate it.

January 14, 2024

Me han encantado los pendientes, son artesanales totalmente pero muy bien hecho y lo mejor que son antialérgicos, hacía tiempo que no me compraba unos por éste motivo. Así, que estoy encantada. Volveré a repetir. Gracias mil.

COLOR21
Spain
5 days using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback.