Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

February 16, 2024

Arven assisted me and was a great help!

Little Bit Western
Canada
9 days using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

November 13, 2023

We have been a customer with Yotpo for a long time now. It's been a great experience. I have used the support tickets and the online chat and both times, the support has been speedy and helpful. Thanks Daniel P and the team at Yotpo

THE ROCKS PUSH
Australia
Over 1 year using the app
Yotpo replied November 28, 2023

Thank you for sharing your thoughts with us!

Edited February 7, 2024

I love the support that I received from Arven! He understood what i needed help with and also gave me an alternative to my problem! Thank you for helping me successfully get what I needed done for my website and reviews.

Oil On My Hands
United States
Over 2 years using the app
Yotpo replied November 28, 2023

Thank you for sharing your thoughts with us!

January 11, 2024

Amazing Apps, and very helpful support service. Ruzsel solve my issue within a hour after i request support

Granny Doris
Malaysia
About 18 hours using the app
Yotpo replied January 19, 2024

Thanks for your feedback, we really appreciate it.

January 24, 2024

Support Rep Jeorge KV was excellent!

Lockhart's Authentic
United States
Over 2 years using the app
November 13, 2023

Using Yotpo will have been able to achieve all the features we wanted for the client, but also the customer service has been exceptional. John G who helped us was very attentive and helpful no matter how small or big the issue was. Greatly appreciate it ^^

STUSH xo
United Kingdom
3 months using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

December 1, 2023

Doner Was responsive & assisted with all of our needs.

ELEVEN Australia
United States
Over 1 year using the app
Yotpo replied December 20, 2023

Thanks for your feedback, we really appreciate it.

January 24, 2024

Agent Rhenant was really fast and organized when I needed help.

KJUAR
Lithuania
About 23 hours using the app
Yotpo replied January 30, 2024

Thank you for sharing your thoughts with us!

November 13, 2023

Shout out to Ruszel J for making my day so much easier in patiently standing by and assisting me with all my queries!! Excellent service!!!!

Shâwelle
Australia
About 2 years using the app
Yotpo replied November 28, 2023

Thanks for your feedback, we really appreciate it.

November 21, 2023

Daniel helped us get reviews published onto our site seemlessly!

Loba Mane
United States
Over 3 years using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback.