Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

November 16, 2023

I received excellent assistance from Rhenant with domain authentication. After my inquiry, I received the records within 20 minutes, and the process was completed in no time. This speed is unique to Yotpo, and I believe it is a fantastic app with great support.

MATCHA DIRECT
Japan
11 months using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

October 25, 2023

I worked for a couple hours trying to troubleshoot my own issue with product reviews being listed incorrectly on my website and product listings. I finally caved in and reached out to Yotpo support and was connected with Doner P. and they were able to assist me with fixing my review visibility and also importing my manual reviews as well. Thank you so much for being patient and knowledgeable to resolve my problems. Highly recommended!

Black Lavish Essentials
United States
About 3 years using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

November 1, 2023

I needed some technical help today, and Ruzsel J was awesome! They found and fixed the issue super fast. Thanks for being so kind and helpful, Ruzsel!

Be Kind Vibes
United States
About 3 years using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you!

November 21, 2023

Daniel helped us get reviews published onto our site seemlessly!

Loba Mane
United States
Over 3 years using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback.

January 30, 2024

John G. molto bravo, è riuscito a risolvermi il problema in 1 ora.
Soddisfatto al 100%

Nefertis
Italy
15 days using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

December 14, 2023

rheant was amazing help

586 Organics
United States
Almost 2 years using the app
Yotpo replied December 20, 2023

Thank you for sharing your thoughts with us!

November 8, 2023

Great customer service from Arven! Helped me fix an issue in no time.

Silverly
United Kingdom
Over 5 years using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback.

November 19, 2023

Fantastic assistance by Joian Z. Got all the help I needed as well as guiding on how to do the kind of changes I wanted by myself for future reference. Love it!

Uniiq
Norway
26 days using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

December 11, 2023

Awesome company. Rhenant was great!

The Swing Mechanic
United States
Over 3 years using the app
Yotpo replied December 20, 2023

Thank you for sharing your thoughts with us!

November 5, 2023

Very helpful customer service from Ruzsel J. Quick respond and hope the problem can be saved very soon.

SEKHMET PCP Airgun Accessories
United States
Over 3 years using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you!