Reviews (7,108)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting customer engagement and trust by efficiently collecting and showcasing reviews. They value the automated review request emails and analytics for enhancing feedback quality and gaining customer insights. Features like customizable widgets and social sharing are noted for their seamless integration with e-commerce platforms. The customer support is praised for being prompt, friendly, and helpful in resolving issues and guiding merchants through technical setups.

March 10, 2016

A must tool to every ecommerce site. We sell audio headphones products, reviews are very important in especially US

Listenexpert
Hong Kong SAR
Over 2 years using the app
March 25, 2023

Its a great app, the customer support is amazing, Allen M helped me resolve my technical issue within seconds over chat & I loved the customer support experience, would recommend the app :)

The Ethnic Label
India
Over 2 years using the app
Edited June 28, 2021

great app, which is easy to use. their service has also been great and really responsive when ive needed help. very happy. Ed really helped me out and installed the reviews code to my product page

Puggle Baby Australia
Australia
Over 2 years using the app
Yotpo replied October 28, 2019

Thanks for the review! We're thrilled to hear you've had a great experience with our customer support team.

August 28, 2013

Really great app. The best part for me was how simple it was to implement... I had been putting off the set up waiting for an afternoon with a lot of hours, but it didn't take long at all. I am really impressed with the features and how it integrates into the store look seamlessly. Thanks!

Extend 360
Australia
Over 2 years using the app
June 8, 2021

Very easy to use, I love this app! Also, their customer support is great when I an issue, Orly, was there to solve my issue easily. I highly recommend this app.

Sassy Honey
United States
Over 2 years using the app
September 14, 2022

Had John Today, walked me through everything. so helpful and quick, wouldn't be anywhere else, thank you

Bartholomew Clothing
United Kingdom
Over 2 years using the app
December 20, 2013

This is quite possibly the most important app in the whole of the Shopify App Store. If you can generate reviews you'll generate sales. With YotPo, simply install and configure and YotPo will email your customers asking for a review (you can customise the message) and at the same time, the email will upsell a few of your products (again you can customise this). You'll be quite surprised just how many reviews you'll get and how quickly they'll accumulate. Simply put, your business NEEDS this app!

Chuckit Dog Toys UK
United Kingdom
Over 2 years using the app
Edited December 13, 2022

The customer service from Edilyn was very helpful in a timely manner and was able to resolve not only the problem I was experiencing but also add an additional feature that improves my customer experience. Very thankful.

Project Moment Designs
United States
Over 2 years using the app
May 5, 2021

The chat people were extremely helpful! They took an hour of their time to answer all my questions because I do not know how to do coding or anything like that but they were so kind and very very helpful! highly recommend.

Ease Boutique
United States
Over 2 years using the app
October 2, 2014

This is one of those apps that has just worked! We have tried many apps over the past few months and none has given us the return on our effort and investment like Yotpo! If you own an online shop then this is essential.

Mike's Dive Store
United Kingdom
Over 2 years using the app