Reviews (7,057)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

January 26, 2021

Gimbert was awesome in helping me integrate reviews on my site. Very helpful and efficient! I highly reccomend.

ShoeGuards
United States
Over 2 years using the app
October 17, 2021

Great service with and great customer support! They helped me to configure everything really fast. Thanks again.

Petflair
Australia
Over 2 years using the app
June 18, 2021

The customer service from Don was exceptional. He was very friendly and professional and solved my problems with ease. He took the time to provide screenshots and step by step instructions. I am truly greatful for his service.

Atom Studios UK
United Kingdom
Over 2 years using the app
January 3, 2023

James Edmar helped me immediately! I was expecting an answer a few hours later, he not only answered my question, but he also fixed the problem on the back end for me instead of me trying to figure it out. Thank you so much! Love this app!

Blessed Afrique Boutique
United States
Over 2 years using the app
Yotpo replied January 18, 2023

Thank you for sharing your thoughts with us!

December 20, 2021

Great customer service as always, today Eduardo was really helpful and answered my questions quickly and solve the issue I was having. thanks!

Tufting
United States
Over 2 years using the app
March 2, 2022

Nick S. was SO helpful and helped me quickly with my issue. It got resolved so much quicker than I thought and he was very accommodating. It was very easy to upload the files I needed to and I got my problem resolved quickly.

Sun & Swell Foods
United States
Over 2 years using the app
July 21, 2022

James Edmar was able to assist me with getting my carousel added and product star ratings added seamlessly with no problems.

Kourageous
United States
Over 2 years using the app
April 27, 2014

Yotpo has been a great service for our iPhone Wallet Case Store

http://thejimmycase.com/

The reviews integrate seamlessly with our store and the email reminders to customers require no input from us. The great reviews just flow into our store.

jimmyCASE
United States
Over 2 years using the app
Edited May 29, 2019

Nicely integrated to our online store. Staff is super helpful to solve some technical problems for us. The only downside is they have limited fonts to match with the one we're using. Other than that, would definitely recommend this if you just started.

Allocacoc Europe Online Store
Netherlands
Over 2 years using the app
Yotpo replied June 4, 2019

Thanks for your great feedback, Allocacoc! We appreciate you taking the time to let us know how you are finding Yotpo.

February 14, 2021

Amazing service, quick and helpful. I emailed my problem and within a day it got resolved. I really like it.

Da Nirah
Australia
Over 2 years using the app
Yotpo replied February 16, 2021

Thanks for leaving a review, we appreciate it.