Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

Edited August 18, 2024

What an incredible service. I couldn't get my star ratings to appear so i asked on live chat. The responses were so fast I thought it was a bot! Rovi C helped me. I simply ticked an approve notification on my Shopify website which gave him access to my site and in 5 minutes he got the stars working and even adjusted them when I cheekily asked. I'm delighted. Highly recommended. Thank you guys.

Buy Electric Scooters UK
United Kingdom
Over 2 years using the app
February 27, 2024

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ElectronExpress
United Arab Emirates
About 1 month using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback.

November 9, 2019

Great app and the help is amazing, I had a lot of issues with my page and Josephine help me a lot with the page and made everything go smoothly. Thank you!!

Slani Store
Australia
Over 2 years using the app
Yotpo replied November 18, 2019

Thank you so much for taking the time to leave a review! We're so happy to hear everything is back up and running smoothly.

August 3, 2022

Great conversion rate booster. Love it. I think anyone who is serious about ecommerce should get it.

PherazoneFragrances
United States
Over 2 years using the app
Edited May 15, 2023

Update 16/05/2023 - SO QUICK TO RESPOND!!! I love these guys!!! Assistance was requested with updating the widget in a new theme and they had it done in no time.

Update 23/04/2021 - The team is very quick to help and they go out of their way to note how else they can assist. Highly recommend this app. Great app, works well with their Loyalty and Rewards app. We had a couple of issues setting it up, but the team was very quick to respond and resolve the issues. I love that there's an option to use it for free on a small scale and only pay as orders grow.

Tielka
Australia
Over 2 years using the app
Yotpo replied November 4, 2020

Thank you for your review. We're happy to hear you're enjoying using Yotpo.

June 15, 2021

Easy to set up and customize. Sheen from customer service helped me resolve an issue I experienced quickly.

STARTUP COFFEE
United States
Over 2 years using the app
April 5, 2017

It works great and builds confidence in would-be buyers.

Boost 4
United States
Over 2 years using the app
September 6, 2018

Great app. Collects lots of reviews for our website and allows us to respond when necessary before posting below star ratings. Cust service is also very responsive. If you have an online store you definitely need this app.

Snack Hawaii
United States
Over 2 years using the app
May 22, 2016

Awesome tool. I love reading the reviews left by my customers.

Its All Buttah
United States
Over 2 years using the app
June 5, 2013

Just installed Yotpo on www.thequietfarm.com
Really easy instal (I'm not techy), it was easy to customise, and works really well. Highly recommended.
Thanks

The Quiet Farm
United Kingdom
Over 2 years using the app