Reviews (7,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.
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Allen M is a super star, after the confusion with Shopify market left I was forced to use sperate accounts and that meant seperate YotPo account, Allen M helped me find the solution and implement it, now fully up and running with YotPo and he even upgraded my site to the latest version. I am a huge YotPo fan! great app, but importantly great support when you need it. Thanks YotPo and Allen M
bonne application et service client au top, je suis satisfaite et recommande à 100% à tout les entrepreneurs
Very reactive and efficient service.
A support that listens and can make technical changes for you, I have already used this service twice and always satisfied.
The app is ok and ties into Shopify well enough. Yotpo as a service is a good product, its just that Yotpo as a company is awful awful awful. Everything is an upsell, because they practically lie by obstuficating what is available and what is not available. Check out their pricing - most things are in the "premium plan". Well, we have a premium plan, but nothing is every available. I have to write to customer support constantly asking why soemthing isn't working as I followed the support page's instructions. "Only for an annual plan" or "Enterprise plan" or something similar is what I always get. But thats not in the selling documents, thats not in the support documents, its always only in the non specific "premium plan". Good product, priced at the very upper boundaries of tolerable, terrible company.
Hi,
Thank you for taking the time to leave a review. We're so sorry to hear about your experience and we understand your frustration.
Please know that our team is aware and is taking this into consideration as we continue to build out our product roadmap.
Thank you,
We love Yotpo and Ed (from chat support) was such a huge help! Thank you so much, Ed. Best support we've had.
I have a problem with my reviews which desappear when I have changed my theme. The yopto team from the chat was reactive and find a solution with me very quickly. I appreaciate their kindless and professionalism. Many thanks
Love the app and how it optimizes my website by integrating with my other apps. The customer service has been fantastic. Thank you Yotpo Team!
The customer services i recieved was absolutely incredible my issue was resolved within a couple of minutes. Special mention to my customer representative JOHN B.
5 stars for sure!
I didn't understand the app first, I write to support and where super helpful and fast. My clients have loved to interact within the site :)
I just installed the app on my Shopify store and as it had been collecting reviews for some months I instantly had over 300 reviews that are good. I worked with Lemuel Yotpo to do this and that person was really helpful and they did all the work.
I just came back and worked with Nick and he updated my information and got the site in great shape. He was great to work with, really smart and fast and understood the changes I wanted to make