Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

Edited September 21, 2021

We have been very happy with Yotpo across our international websites, and using visual reviews & Q&A features is very beneficial for our product. Yotpo's support is very helpful, I felt well taken care of! Highly recommended.

Siccaro DK
Denmark
Over 2 years using the app
Yotpo replied December 31, 2020

Thank you for your review. We're happy to hear we were able to help you get up and running!

December 5, 2016

Yotpo is amazing for sourcing reviews from our customers. We only use the free version at the moment, but the functionality to send in-email reviews gets some great feedback from our customers, because it doesn't take up a lot of their time to do.

Kitchen Junky
South Africa
Over 2 years using the app
Edited May 26, 2021

Not only great app but they also provide amazing customer support. Highly recommended for any eCommerce business.

Ramen Hero
United States
Over 2 years using the app
June 12, 2019

Great app, even better customer support -- I have been using them for several months now, and every time I need assistance with something, someone from Yotpo support not only replies to me *but also fixes my problem!* within 24 hours. Lervin and Danreb are just two of the great reps who have helped me... Thanks, Yotpo!

CivvieSupply
United States
Over 2 years using the app
Yotpo replied June 16, 2019

Hey CivvieSupply, love this great feedback! Thanks for taking the time to leave a review!

July 1, 2020

Great support and FAST! Looking forward to hire more services from Yotpo.

Our site is showing the reviews just like we wanted and customers can now benefit from them now.

Keep up the good work!

Findlavender.com
United States
Over 2 years using the app
June 16, 2020

Pretty straight forward set up, and in case you need it, the hero support peeps are here to help very quickly! Really happy with their support (thanks Josephine!), highly recommend!

GeGeBirdnest
Malaysia
Over 2 years using the app
Edited December 14, 2022

We have been using Yotpo for sometime and have been very happy. The app works well and customer service is always stellar. Mary was amazing and helped us solve our issue quickly and efficiently! Thanks Rhenant!

Zelos™ Authentic Greek Artisan
United States
Over 2 years using the app
March 26, 2021

Yotpo is really easy to use, very helpful customer service. Sheen was a great help in exporting my reviews for me.

Inspire Hardware
United States
Over 2 years using the app
August 5, 2021

This app is great to handle customer review seamlessly. Great customer service and automated review request notifications.

Full Moon
United States
Over 2 years using the app
Edited October 21, 2019

The app is really easy to use. They added on some extra featurs for the frree plan so it got even better.
I am trying out growth plan ( paid) now). Michelle helped me check my widgets , coupon codes and emails were set up OK. Thanks Michelle

Thanks Danreb for helping me with the billing situation

Santivia - The Way To Good Health
United States
Over 2 years using the app