Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

January 20, 2022

So far this app is outstanding. I ran into some glitches but James Edmar from the chat walked me through everything. Customer service is everything, thank you James!

Scalzini Accessories
United States
Almost 3 years using the app
May 8, 2020

Customer service team was great! CS team answered all my questions to integrate the appropriate features on my website. I would definitely advise everyone to use them.

ShopMyWishLists
United States
Almost 3 years using the app
May 21, 2021

Very happy with the functionalities of this app and more importantly the customer service. They go above and beyond in making sure you are taken care of. The customer service agent, Junalou, was extremely helpful and made sure my issues were resolved.

Wallet Junkie
South Africa
Almost 3 years using the app
October 26, 2021

Was having some widget re-install issues after I changed themes - but support (Jeorge) responded quickly and got my reviews back up and running. Thanks so much!

Ten2Midnight Studios LLC
United States
Almost 3 years using the app
Edited February 10, 2021

Awesome! Awesome! Awesome. I wish all app techs were as responsive and and on the ball like J. Lorenze. Highly educated on the issue at hand, pleasant and professional. The moment I put in a ticket request for help he responded instantly. He followed up and worked with me the entire time until my issue was sorted. Excellent customer service. My website looks great! app is installed and he even went as far as exporting all my reviews from my old platform to my new platform. The app itself is great. I've been working with it for 3 years now. You won't be disappointed. I highly recommend.

Edge By Tanell
United States
Almost 3 years using the app
February 10, 2020

Absolute awesome app.
Super support!
Highly recommend every shop to use Yotpo for collecting reviews.

Struggle Sportswear
Sweden
Almost 3 years using the app
June 25, 2022

The app works really well and looks great on our site! Their customer service is always super helpful, especially Reinier D

Besties
United States
Almost 3 years using the app
April 25, 2014

I installed the app about a month ago. I needed help with a couple things so I contacted Yotpo support and not only did they immediately respond with great detail on how to help me but they also followed up with me making sure what I needed was satisfactory. Not only is the app free but the support is amazing!

Wild Tiger Energy Drink
United States
About 1 month using the app
May 14, 2021

Amazing support, thanks especially for Manny who did solve our problems right away. Really good app and sends automated review requests.

Wulf and supplies
Finland
Over 2 years using the app
Edited April 5, 2023

Have had great support on any issues and really value the app and it's worth to our business!! Reinier went above and beyond to help with a few issues we had on our side and help to fix them!

Update! Iv'e had a lot of help moving things on my site and always receive the help I need right away! We recommend the app to anyone looking

Another update, we switched to a new theme and needed some help getting everything working for our reviews, carousel and badge widget and the team (especially Kenneth John M) helped me to get it up and running in minutes!!

Highly recomend

Vision Saddlery
Canada
Over 2 years using the app
Yotpo replied January 23, 2023

Thank you for sharing your thoughts with us!