Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

Edited March 25, 2022

Im a fan! Although I wish the premium offerings were more affordable, you can not go wrong with this App or the people behind the brand. Customer service is incredible, and never have I been left wanting. Special thanks for all of the support I regularly get from - Rilu j, Eunice, Yuval G, Kate A;- Every aspect of the team is excellent, from customer service to technical support, Backend Support, & Developers. Cheers! AGN Roots! https://agnroots.com
Adam S.

AGNRoots
United States
Over 2 years using the app
Yotpo replied September 30, 2021

Thank you so much for taking the time to leave your feedback, it really means a lot to us. We are constantly iterating our pricing and plan options in an effort to provide the best solution for businesses at each point in their journey, but we know that it's not always a perfect fit. However, we have revamped our plans and pricing, making our premium features more accessible than ever before. We encourage you to check out our new pricing page, or contact our support to learn more about our new plans.

Edited May 29, 2023

I am using this app for Walmart Reviews Syndication, and so far the process has been great, I'll update this in the future to see if that worked.
Updated: it does do what is promised

PRIMEPURE
Canada
Over 2 years using the app
September 15, 2021

hi love your work very helpful I had had servers answer so quickly thank you very much ******** great service

Awesome Filtration™
Australia
Over 2 years using the app
Edited March 16, 2022

100% recommend this app! Allent M just helped me with a quite tricky problem and was amazing to deal with, they also assisted in teaching me how to do it myself, so I could learn to add the specific code.

Kiri10
New Zealand
Over 2 years using the app
September 27, 2022

Excellent customer service. Albert V helped me setup my carousel because I was having some issues with it. He made sure I was satisfied before the chat ended.

Byrani
United States
Over 2 years using the app
Edited August 15, 2023

We got a very kind and professional service from Ruzsel John and Nicole L. from Yotpo support. They helped us a lot. Thanks!

NEWA
United States
Over 2 years using the app
December 8, 2021

Thank you Howell for helping us, your assistance is on point. I've been asking to center the rating appearance on product page. Very prompt update.

ByMauv
Indonesia
Over 2 years using the app
February 11, 2022

I had to switch back to the free version of the app because I will be closing my store soon and Nick S. helped me solve an issue I was having quickly and easily. He was a great help and very patient. Thank you Yotpo for the last 3 years together!

Twice Shy
United States
Over 2 years using the app
September 11, 2019

I recently decided I was going to make a greater effort in gathering customer reviews. With the help of Pauline I was able to create the MAP emails and set reminders. I'm currently just using the free plan, but as I continue to grow I look forward to working with Yotpo. Thank you Pauline for your help! :)

Walk by Faith Apparel
United States
Over 2 years using the app
Yotpo replied September 18, 2019

Thanks for the awesome review, Walk by Faith Apparel! We're excited to be on this journey with you.

April 5, 2022

Great user-friendly features with social integration and top customer service from Ronel R. Highly recommended

Barmy.biz
United States
Over 2 years using the app