Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable widgets, powerful analytics, and efficient customer support. Unique features like in-email reviews, live chat support, and the ability to push reviews to social platforms are well-received. The app is scalable with different price points and retains reviews when migrating from other platforms or themes.

January 27, 2022

I am two days into using the reviews by Yotpo and I am already blown away by the customer service. They are kind, quick and efficient. I have not been treated so well by any other company. Nick S. has been great.

Modern Manna Health - Cleanse & Detox
United States
Over 2 years using the app
December 1, 2022

We have been using Yotpo for a couple years for customer reviews on our website and just recently upgraded to be able to syndicate reviews to Walmart (with invaluable help from Daniel, one of their support engineers). We've had a great experience and would definitely recommend Yotpo, and we'll of course continue using it going forward.

kGoal Shop
United States
Over 2 years using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

July 10, 2020

Jo Lorenz
Support Agent was very Helpful.

Organic Chix
United States
Over 2 years using the app
July 30, 2015

Brilliant App! Very happy with how easily this intergrate's.

Lionetteny
United States
Over 2 years using the app
April 9, 2021

Best customer support ever! The app is great both for ecommer and for customers. For us was easy to install, the integration with facebook and google works perfect, no need for manual work. For customers is very friendly to write a review and rate.
Customer support I got from Junalo was more that I could ask for. Prompt, great ideas and suggestions, immediately execution. Yotpo is the best!

Cool-kido.com
Slovenia
Over 2 years using the app
Edited January 11, 2022

Update 30th April: Again, this is an update, but after a few more days using it and finding something I needed help with, both Noren and Elven from Technical Support dedicated me all their time until they found a solution which we are very happy with! We are every time more and more happy with YotPo and as we mentioned previously, they will do everything they can to solve any problem or adjust their app to your page. Definitely give YotPo a try and THANK YOU Noren and Elven for all your time and smart work:) 27th April:We are still new to using YotPo so all what we can say so far is that it will quickly provide you with a solution to have reviews and ratings. It integrates smoothly with our site and didn't generate any issue. We hope that they provide multi-language in the future and rewards other than percentages (like 1 euro for 1 review). What we can say is that the customer support is absolutely amazing, the best. We were assisted by Gimbert to fully install and integrate some features and his support, speed and attention was truly what makes us give a 5 star to YotPo, he made our day with all the help. We would recommend this app if you value timely and great customer support. Update 31st July: As always, their support team is there ready to answer any questions and help you with everything they can. In this occasion Eunice helped me make some changes, provided me with all the information I needed to solve my doubts. Again, recommend this app as well as their awesome team!
Update 27th December: Super useful customer service. Eunice was there at all times ready to help and do as much as possible for you. Yotpo is for sure the best choice for review integrations with shopify!
Update 28th December: Amazing technical and customer service team! Happy S and Eunice went today above and beyond to help me with some changes and customisations. They are awesome. Thank you Eunice and Happy S, today you sure thing helped our online store! Update 11th January: Super useful customer service. Eunice was there at all times ready to again solve all my doubts and questions, and guide me to do customisations! Thank you Eunice.

Terra Zero Store
Spain
Over 2 years using the app
October 12, 2019

Nice starter price for Shopify stores, great to get verified purchase reviews
and they have lots of great features, really lovely staff.

Nakin Skincare
United Kingdom
Over 2 years using the app
Yotpo replied October 28, 2019

Thank you so much for taking the time to leave a review. We really appreciate your feedback and are happy to hear you're enjoying Yotpo!

April 27, 2021

Super helpful customer service team to update things as needed. Helped with importing other reviews as well. Highly recommend!

Ergo Hemp Co.
United States
Over 2 years using the app
January 24, 2018

We are in the free version and they respond very quickly and joyfull. We are thinking very seriously on upgrade our plan. One of the best costumer service we know!!

Vegan Label
Mexico
Over 2 years using the app
March 20, 2013

We use this app on our Kovet store and it is great.
Very easy to monitor and very easy for customers to use.

Takes no time at all to install too. Thanks guys!

Kovet
Ireland
Over 2 years using the app