If you need automated reviews, this is your product. Yotpo makes the followup to a sale easy.
As of September 1. 2015. the premium version will send all of your reviews to google! Without moderation or being able to eliminate negative reviews placed by customers or former employees, etc. So expect to do battle with Google if you want bad/fraudulent reviews removed. Bad move Yotpo.
Despite our original concerns, this company does seem to be quite legitimate.The vast majority of its users are free users with access to limited services. The $12 million + it has raised in funding is being used effectively to produce an app that has interesting features. Some of the features are still in BETA stage (which is not mentioned in its ads), while most others are fully functional.
We have purchased the PRO version. The sales tactics are a bit aggressive. The introduction people are located in Israel so it is best to contact them in the early morning. They do assign someone to all prousers to help with installation, problems, etc. which is very impressive..
We did get over 80 reviews in the last few days -- as Yotpo send review requests back to January (without our permission and to our surprise). We are happy with the number of reviews, Some were great, some were helpful and we got a few rants as well. No surprises here.
The google benefits are too early to test/review.
Overall, the company is impressive. When we know more about the Google/SEO benefits we will update our review. I am not sure about the concern that Yotpo may be technically spamming our customers but will investigate. Our customers have not complained. We cannot give 5 starts because of the way they dealt with the initial signup. And also the fact that some of the benefits are in beta worried us. When we know more, we will update our review.
We are a little scared of this company. A couple of weeks ago we signed up with the free app. We sent out 50 review requests and then were promptly cutoff. We got 6 reviews so we thought this was good! Being cutoff after sending 50 reviews is to be expected in the free version. However we wanted to send 750-1000 review requests a month.
So we started to investigate the price tag of over $2000 USD per year. We felt it might be worth it if it really worked. So we started to look at Shopify sites that gave Yotpo 5 star reviews to see how the google results were going. Most of the companies that gave Yotpo 5 star reviews do not exist or do not use Yotpo for reviews. So we became very concerned. We couldn't find one Shopify site with Yotpo that had their review listed in google. Not 1.
So we called Yotpo. They gave us the name of two companies and showed us how they got 5 stars showing up in google by having us login remotely to their computers. They said we would not see the five stars from our google search because the companies were from New York. We believed this. The salesman, Kunal Khemlani seemed very convincing.
On Thursday they offered a 20% discount to try to get us to sign up. We agreed but they said we had to pay for 3 months in advance. They said we were committed for a year. They would send us a contract and on Saturday we would be walked through the signup and procedures.
We haven't heard from them since. I wonder if they are scam artists? I feek rather foolish.
The app is ok, but the support is so bad, that you better hope you don't have any issues. I contacted them in 3 ways - 2 emails and 1 chat (on their site). The chat rep responded 4 days later, telling me to email them. The email rep responded 4 days later telling me that what I need to do is possible, but didn't tell me how to do it. At that point, why have a support department at all?
G2G Sport Chicago
Yes it's great to collect reviews but what good is it if you cannot leverage them? I would give it 0 stars. I cannot believe people rate this app 5 stars, they must not know what the competition can do. There is nothing to leverage the reviews to drive business to your site. Support is marginal. Reviews will not synchronize with google. Cannot send reviews to facebook pages. Reviews are not search engine indexed. They are no where to be found if you google your reviews! We will work a transition plan to someone better than just collect reviews. Reviews are our most important asset and we need to leverage them better. if you need to know how, just look at what the competition is doing.
Great App, very useful for our barber and cosmetics products shop.
Personalized Baptism Gifts
Great app. The Yotpo reviews app has gained my business a 70% increase in business since adding the app. Highly recommend this app!
Madison and White
I recommend this app. We have recently launched an online business and we need tools that are effective, easy to install, and value to our customer's experience as well as value given to our business. It works. It's simple. It adds value to our business.
Designed for Baby
I went with Yotpo after problems using the Shopify product review app. The app is working well and the email after purchase is definitely helping to get new reviews. So far, the app has been easy to install and use and customer support has been quick to respond. I am happy also that there is a free version of the app for shops that are just starting out.
Studio Bliss Boutique
amazing costumer service and very little waiting time before speaking to an actual human being!
Air Plant Décor
This is exactly what I wanted and fantastic support!
Thanks to the team at Yotpo!