Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

October 26, 2019

Great addition to any website, easy to setup and use. Backed up by a quick and efficient support team.

V3 Apparel Ltd
United Kingdom
About 2 years using the app
Yotpo replied October 28, 2019

Thank you for such a glowing review! We really appreciate you taking the time and are happy to hear our customer support team was able to help.

January 1, 2020

Great app & even better service from the team. Automated reviews are working great for us. The Yotpo team also did a custom integration into our reviews tab. Thanks team! Looking forward to growing our reviews.

Simone Michelle Watches
South Africa
About 2 years using the app
Yotpo replied January 19, 2020

Thank you so much for taking the time to leave a review! We're happy to hear our customer support team was able to help and really looking forward to seeing Yotpo in action and adding value to your site.

Edited June 3, 2021

Outstanding service! requested support and immediately helped with my needs. The operator junalou was so professional, friendly and helpful.

Mrplantaincrisp
United Kingdom
About 2 years using the app
Yotpo replied June 6, 2021

Thank you for leaving a review. We're happy to hear you had such a positive experience with our customer service.

April 13, 2015

It's nice and perfectly works well

Try 1st
Hong Kong SAR
About 2 years using the app
May 27, 2021

Love this App, they are quick to help with my concerns and have no trouble stepping in when i am not confident with coding or widgets. Ask for Orly (if you can) very polite and very patient. I'm not confident with my back end (coding, widgets) of Shopify Orly was very informative and helpful.
Love that this app has a free plan and really helps you with your reviews, they allow a good amount of free reviews and i love this! Will definitely be sticking around for ever!!!
Thank you team!
Kay
Simply Plastic Free

Simply Plastic Free
Australia
About 2 years using the app
February 9, 2014

We have only just soft launched our website. (www.oscarwear.com.au) and have been testing a few different features and apps.
This would have to be one of the best apps that we have installed.
Very simple to install with clear instructions and a huge variety of options. You can have different widgets in different places which is great.

For example on the side bar of our collections page we have a "recent reviews widget". Within the footer we have incorporated a Top Rated Products Widget.
Not to mention the tab widget that we have put on the bottom of every page.

Not only does it allow product reviews but also general site reviews.

If there is one thing i definitely recommend from this product is a feature not generally advertised but you will find when you instal the app. It is the installation of the SEO Integration. Can be a little tricky but the instructions are very self explanatory. Works well if you have your own domain name.

The SEO integration is already showing results in google. It gives google a feed of all your reviews to integrate into their search engine. Very cool!

We cannot wait to do our official "social media" launch soon and start to get reviews in! If you want to reward customers with discounts for writing reviews and a further discount for sharing the review on Facebook and Twitter this is the app for you!

Oscar Wear
Australia
About 2 years using the app
February 9, 2021

Customer service (jo Lorenze) was amazing. We worked through several problems with my site and everything fixed very quickly. Would highly recommend!

Bibithreads
United States
About 2 years using the app
Yotpo replied February 10, 2021

Thank you for leaving a review. We're happy to hear you had such a positive experience with our customer service.

July 20, 2020

Incredible app to level up your customer service. Easy to install and their tech department is helpful, knowledgable, and thorough. Highly recommend!

Pure & Coco
United States
About 2 years using the app
Edited December 5, 2022

Joian Z was so helpful with a customization request I had. Super appreciative of the friendliness and great support! This is by far the best reviews app on shopify :)

LA SALT CO
United States
About 2 years using the app
September 6, 2022

Customer service JOIAN was excellent (10 stars) VERY INFORMATIVE AND PATIENT! now that i'm more informed how to use the app, i can be hands on! it was strongly recommended that i use reviews that will help drive sales...

Polkadotz Boutique
Bahamas
About 2 years using the app