Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

Edited November 18, 2019

Excellent way to show social proof at a glance. Has been an indispensable tool for our development as a brand. Love that we can add ratings to product cards across collections, and in a single review page for easy promotion.

Barber Strong
United States
About 2 years using the app
Yotpo replied November 19, 2019

Thank you so much for the kind review. We're so happy to hear you're seeing the benefits of Yotpo and it's had a positive impact on your brand.

January 28, 2022

Bonne application, est très bonne aide de la part de Kenn qui a pu m'aider dans l'installation. Merci !

Dear Bill
France
About 2 years using the app
January 30, 2021

Excellent support from the team - very quick to respond. Thanks for your help. Automatic email feature works really well.

Quagga
United Kingdom
About 2 years using the app
Yotpo replied January 31, 2021

Thank you for your review, we really appreciate your feedback.

May 24, 2022

excellent service very nice experience.highly satisfied with the prompt service. thank you so much!!!

Zosi Technology
Hong Kong SAR
About 2 years using the app
October 20, 2016

Pretty decent, a little complicated but works great.

Top Notch Mobile Parts
Canada
About 2 years using the app
January 20, 2021

I love using this app. really helpful. I have been able to collect reviews and post it on my site. It helps my customers to make their purchase decision.

Clutcheeet
Canada
About 2 years using the app
Yotpo replied January 26, 2021

Thank you for leaving a review. We're happy to hear you're already seeing the benefits of using Yotpo!

Edited December 18, 2019

Great customer service (helpful and fast), not too hard to set up and performs really well on site for customers too. Good integrations and automatic review requests.

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Updated: Really helpful customer service yet again, quick and resolved the issue too

Team Timbuktu
Australia
About 2 years using the app
January 25, 2018

I didn't expect the excellent customer service and help with on-boarding to YotPo. Thank you Amit, you were great brother.

Topspasupply Com
United States
About 2 years using the app
Edited April 22, 2023

Timely support is very important to us. The app is efficient and Yotpo support team is friendly and helpful, especially Allen M, his prompt support is very much appreciated. I like their all in one app so I don't have to install too many different apps for the different functions also. So far so good. Thanks to the Yotpo customer services for the help.

EASVEN
Singapore
About 2 years using the app
Edited May 28, 2022

I had updated my theme and in the process had deleted my reviews. I was trying to re-install everything, and being ignorant in coding, reached out to support and got Allen M. He first tried explaining the steps but when it became clear that I was a danger to myself, he offered to install the app, the widgets and even helped me to personalize the text on the site and told me where to find it should I want to change again. Thanks Allen you saved my Saturday afternoon (and probably Sunday morning).

Clean Beauty Swiss
Switzerland
About 2 years using the app