Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

May 31, 2021

Amazing customer service. We wanted a customised solution. Ed was super helpful, went above and beyond our expectations. Thoroughly impressed. We should have people like Ed in every business.

Luisant Hair
United Kingdom
Almost 2 years using the app
Yotpo replied June 1, 2021

Thank you for leaving a review. We're happy to hear you had such a positive experience with our customer service.

November 12, 2020

Love the app, very good response rate and first class customer support if we need any help. Highly recommend using Yotpo

Calder's Kitchen
United Kingdom
Almost 2 years using the app
Yotpo replied November 15, 2020

Thank you for your review, we really appreciate your feedback.

June 3, 2020

The customer service is great. I was having problems importing my old reviews from a previous review app. The customer service team worked with me to get it all up correctly & installed the app into my product pages for me so it all works great. Fantastic support.

Mademoiselle Lash
United States
Almost 2 years using the app
August 14, 2021

Ronel got back to me very quickly and helped with everything I needed. Awesome customer service and quick responses.

GhostFit
United States
Almost 2 years using the app
February 28, 2022

Kenneth John M was awesome. I love Yotpo. Having reviews on my site really helps my conversion. Kenneth helped me quickly and efficiently!

RAW Collective
United States
Almost 2 years using the app
November 11, 2022

We've been using Yotpo for nearly two years to gather reviews on for our store. It works great and makes moderation painless. We ran into an issue recently where some reviews weren't posting. Not a worry, their support team, especially Lemuel was super helpful and efficient and got right to the root of the problem and fixed it quickly. A great support experience. THANK YOU!

Primabee
United States
Almost 2 years using the app
July 29, 2022

did great. answered all my questions and got what i needed done fast and to the point. well recommended

KnoLuv Apparel
United States
Almost 2 years using the app
January 28, 2023

Great service by James and seamless integration. Reviews have been a great way for my customers to decide on which size to purchase.

Finley Shirts
United States
Almost 2 years using the app
Yotpo replied February 2, 2023

Thank you for sharing your thoughts with us!

June 16, 2023

Nicole L was very helpful in solving my query. Thanks lot team! Looking forward to more better experience.

Weave & Decor
India
Almost 2 years using the app
September 3, 2021

Yotpo Eunice helped me solve my query in no time at all. They were very helpful and so far the platform has done everything we need it to!

Adaptology
United Kingdom
Almost 2 years using the app