Reviews (7,062)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for boosting the quantity and quality of customer reviews through features like automated review requests, customizable widgets, and social sharing. They appreciate its seamless Shopify integration and the analytics that help understand customer sentiment. The responsive customer support is also frequently praised for its effectiveness in resolving issues, enhancing merchant confidence in utilizing the app's full capabilities.
Refine
-
By rating
We've switched from the Shopify Reviews App to Yotpo and the reviews are just pouring in! We haven't even upgraded to the premium yet and already we are satisfied with what this app has to offer for free accounts. Absolutely love it!
Jeorge was very helpful
We appreciate your feedback, thank you!
Brilliant app, the customer service Yotpo provide is on another level, always go above and beyond to help with queries. Very happy with this app.
Rhemy R was very responsive and helpful. Ask everthing about the app and they are patience in every steps
Rhemy was indeed very very helpful and patient. All my many questions were answered! Absolutely amazing customer service!! 10/10!!!
Just started using Yotpo. Now, my store reviews look really neat. Had a small issue on setup and dearest Gimbert solved it in no time. Thumbs up to great customer support. Haven't fully tested the mailing system yet but I'm sure it also works perfectly fine.
That used to be a very well application, with good and attractive FREE plans, but ALSO reasonable priced PAID plans, with normal prices and competitive plans.
Unfortunately they have changed 180 degrees, and gone to non pricing disclosure, a FREE plan that provides literally nothing, and paid plan raised from 30$ to 399$..
In which business plan do you swift pricing from 30$ to 399$?
I am really sorry for you guys taking down that road.
Thanks for the good times you gave us the last years.
Admin
www.giannopoulos.gr
Great customer support! We had an issue on our account calculating the wrong number of reviews but Rochenel helped us resolve the problem!
Thanks for leaving a review, happy to hear our customer support team is hitting the mark!
Jeorge Kenneth V did a great job in assisting me in moving yootpo in my store! Thank you, give him a raise, please.
Thank you for sharing your thoughts with us!
I installed Yotpo thinking I'd set it up later the next day. When I got to it the next morning I found it had already emailed review requests to my subscribers without my knowing. I lost a handful of subscribers because I didn't even get to brand the emails going out or manage the communication. And there's no way of pausing it other than uninstalling the app, which takes 48 hours for Yotpo to get around to doing.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you for a product call, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.