Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

April 17, 2019

Yotpo has been great for Bloomist.com so far (4 months in), we have had a paid version and are still trying to understand how to customize for best results. Recently we reached out for support in order to get reviews sent X days after fulfillment date vs order date and they fixed it immediately - Danreb in support was quick and polite!

Bloomist
United States
Over 1 year using the app
Yotpo replied April 18, 2019

Hey Bloomist! Thanks for the great feedback, we are so happy you are enjoying your experience with Yotpo. One of our team has also reached out to check how you are going with optimizing your account! Thanks again for taking the time to write a review.

January 14, 2022

The technical service is very helpful. They will help you to fix any issue you may find or do it themselves.

Vanguard España
Spain
Over 1 year using the app
March 19, 2020

Still finalising the set up and the customer service and support have been fantastic. The features look great on my site and I look forward to seeing the results

ForCandles
Australia
Over 1 year using the app
Edited August 11, 2022

The best customer service! Yotpo helped us with an issue related to reviews not showing on our collection page. Within a few minutes, the representative was able to remedy the issue. I highly recommend Yotpo for your review (and much more) needs. Nick S. was extremely efficient in getting the reviews loaded correctly.

ANISA Beauty
United States
Over 1 year using the app
August 1, 2021

Very easy to use. Though you do need to pay to get the most out of it. The support team is very helpful. Especially Ronel, who helped me a particularly pressing issue.

Hunnyball Store
United States
Over 1 year using the app
April 14, 2014

Absolutely useful app, easy to use, very happy with it. Recommend to all Shopify owners.

www.myqty.com

MYQTY.com
Singapore
Over 1 year using the app
Edited November 5, 2024

Daniel P and Reymon were responsive and quick with fixing an issue I had once I updated my theme. They wasted no time on helping me and I had one of the best customer service experiences. Thank you!

LE sensor
United States
Over 1 year using the app
Yotpo replied November 28, 2023

Thanks for your feedback, we really appreciate it.

November 27, 2021

Manny T. helped me via on the chat help line. He was super thorough and took care of everything we needed! Great customer service!

DearSelfSkincare
United States
Over 1 year using the app
October 12, 2019

Great addon, works perfectly and customer support is 2nd to none! I had some questions and the company helped me sorted them out! Thanks Bernard!

Renforth & Goddard
United Kingdom
Over 1 year using the app
Yotpo replied October 28, 2019

Hi there! We're so happy to hear our customer support is hitting the mark and you're enjoying Yotpo!

August 23, 2021

great customer support! thank you! helped me alot and quick customer support! solved my problem thanks!

Pod Plus
Australia
Over 1 year using the app