Reviews (6,922)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets, which have led to increased customer engagement and sales. Its seamless Shopify integration, social sharing, and robust analytics are also valued. The customer support is often described as efficient and helpful. Merchants also benefit from the app's ability to send review requests to new customers and its support for multiple languages.

Edited August 17, 2021

Having some issues with the Yotpo app. Sent a message and got prompt answer. They resolved the issue immediately. Thanks for the prompt service and help.

SaaSoh
United States
Over 1 year using the app
April 16, 2021

Excellent customer service. Well done! If u need anything reach to James C. He is very helpful. Thanks

Petzenya
United Kingdom
Over 1 year using the app
October 25, 2021

Great app, great customer service! Nick S. is the best. He was very helpful and professional. He resolved all the issues that we had.

Tradesmart | Ear Eye and Safety
United States
Over 1 year using the app
June 28, 2021

Junalou
Support Agent the best of all, he helped me in everything I needed, I had many doubts and he was always kind, I look for a way to help me and I was able to solve all my doubts

ByDelfina
United States
Over 1 year using the app
February 23, 2022

Amazing support. They literally replied within seconds. We will recommend this app to all our friends using Shopify for their businesses.

Dinolabeldigital
India
Over 1 year using the app
Edited August 10, 2023

I have the app installed and was having an issue. Contacted live chat and Warly was so helpful and solved the issue straight away. 10 stars for customer service and the app looks beautifully integrated to my site. And everything works perfectly!

My Pretty Babi
United States
Over 1 year using the app
January 4, 2023

Nicole L was very helpful in assisting us when we needed help installing the app to Shopify. Thanks!

LAB.OTANICA
United States
Over 1 year using the app
Yotpo replied January 18, 2023

We appreciate your feedback, thank you!

Edited December 10, 2021

I've enjoyed using this app - I've found the social proofing to work wonders. Would definitely recommend... customer service is top notch as well especially Yotpo Radly

X-Arch Energy
Canada
Over 1 year using the app
November 10, 2022

Amazing customer support. Allen from Yotpo customer services helped me with every step starting from installation to the integrations. I would recommend yotpo 100%

Nature's Trilogy
United States
Over 1 year using the app
September 21, 2020

Incredible features but the 5 stars comes from their support. After purchase care is top notch, they quickly resolved an issue I was having. When I say quick, it was within a couple hours at best.

iD Gaming
United Kingdom
Over 1 year using the app
Yotpo replied September 21, 2020

Thanks for leaving a review! We love our support team and we'll be sure to pass on your kind words.