Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

Edited March 28, 2023

Really good tool. I am satisfied. Every time I need help I receive some. Just like today from Warly.
I used the app to collect reviews on my product page for my on line store that I launch this month. It's really user-friendly. I had problem to collect review from the previous application I used and I contacted the assistance ( Eunice) on the chat and it was really helpfull. I am satisfied ! I had another problem more recently and Radly was very kind and understanding. Yopto has a very good IT support service.
I need it another time for the on site widget and Rhemy helped me ! Thank you Rhemy R :-).
I had a problem with the reviews caroussel and I received a quick and good support as always from Howell Keith.

Saison des Pluies
France
Almost 2 years using the app
Edited April 2, 2023

Great customer support and so easy to use. Doner P has assisted us on many occasions and was very efficient. He is very knowledgeable and friendly. This is by far the easiest experience I have had with any App and highly recommended.

Médicii
Australia
Almost 2 years using the app
March 21, 2021

Anne was a brilliant help in adding code to my product pages so the review ratings are seen. Thank you so much Anne!

Hope & Tate
United Kingdom
Almost 2 years using the app
Edited August 16, 2024

Arven helped me so much! Literally helped me solved a problem that was taking me so long to figure out! So thankful! Excellent customer service.

Wyoming Authentic
United States
Almost 2 years using the app
January 8, 2020

The free version of this app is perfect for a small store like mine. I have been really impressed with the support that I have received any time that I have had an issue. Recently I had a problem with a review that hadn't pushed over to my Shopify store. Paul from support quickly fixed my issue and wrote back to let me know. Once I have the need to upgrade, I will definitly continue to use Yotpo!

CityChick
United States
Almost 2 years using the app
Yotpo replied January 19, 2020

We love to hear that! We built Yotpo with the intention of being able to scale easily with our growing customers. Happy to hear you're enjoying it, thanks for taking the time to leave a review!

February 9, 2023

Joian Z helped me a lot, he is very kind and patient, thank him so much! They solved my problem very quickly!

Rewardown
Hong Kong SAR
Almost 2 years using the app
Yotpo replied February 24, 2023

Thank you for writing a review — we value your feedback.

March 12, 2024

Arven was great with customer service overall love the app

Santana's Wigs & Hair Extensions, LLC
United States
Over 1 year using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

July 22, 2021

Sheen was amazing, i don't fully understand computers and systems and Sheen made it very easy to help me understand what the problem was and how to find a solution.

The Präna Co.
United States
Almost 2 years using the app
Edited July 11, 2023

Aplicación muy útil con buenos resultados, pensando en ampliar a un plan superior. La atención siempre es rápida y eficaz.
Ruzsel John N Excellent support!!

Atticgo
Spain
Almost 2 years using the app
June 10, 2022

I used this App for importing and gathering reviews. Very useful... They have the best customer service. Their customer supports are very helpful, especially Sheen. Thank you!

Barista Warrior
United States
Almost 2 years using the app