Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

Edited November 24, 2021

Donald was great and helpful that's why I said 5 stars. But your platform needs some work due to customers not receiving reviews by email.

ULTIMATUM X
United States
Over 1 year using the app
May 12, 2022

This is a great App to install in your Shopify shop. I use it for the star rating and the review widgets and I'm quite happy with it. The support team is helpful and fast dealing with any issues. Thank you Ronel for the wonderful support!

PiQuail
Germany
Over 1 year using the app
August 3, 2022

My problem was solved in less than 5minutes - fabulous service! Friendly, fast and easy to communicate with.

FOR
Australia
Over 1 year using the app
June 10, 2021

I contacted Yotpo because I didn't realize the app was uninstalled. I had a few questions about setting my account up. So, I decided to chat with them. Rep Radly assisted me instantly. He was a pleasure to work with. I highly recommend Yotpo!

SoleJealous
United States
Over 1 year using the app
April 7, 2021

app works as described, easy to set up and outstanding after-sales technical support (thank you Noren)

Stock Fragrance
United States
Over 1 year using the app
March 24, 2022

There are functionnalities that I wish we could have directly on the plateform, but the support team can do a lot on their end so don't hesitate to ask for help. Kenneth was a great help with me, I would recommand.

Basus
France
Over 1 year using the app
Edited September 10, 2021

So far, so good. Chat rep Eunice helped migrate our reviews from a WooCommerce store to Shopify Yotpo. Chat support was easy and responsive. Thank

alaskagold
United States
Over 1 year using the app
July 13, 2020

Diane was great and has helped me over and over with any issues I have! I am very happy with the support and the app itself.

Paschendale Associates LLC
United States
Over 1 year using the app
October 21, 2019

The app is very useful and the support is exceptional. I highly Recommend this APP without hesitation.

Olde Church Emporium
United States
Over 1 year using the app
Yotpo replied October 28, 2019

Thank you for the kind words and taking the time to leave a review. We really appreciate it! Happy to hear you're seeing the benefits of Yotpo.

September 18, 2019

Yotpo is a really nice app for collecting reviews. We have been using it for a year now and just upgraded bc we were maxing out at 50 every month. Jenny was super helpful in installing the code for us, and helping us add features and answer questions. We like how this integrates with Shopify, Ping, and Facebook.

Muscle Up Bars
United States
Over 1 year using the app
Yotpo replied October 6, 2019

Hi there! Thanks so much for leaving a review, we really appreciate your feedback. Glad to hear we're hitting the mark on our support and service.