Reviews (7,140)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

May 24, 2023

Yotpo gives us the review platform we were looking for which is great. The think that sold us is the support they provide is quick and spot on.

Harp Angel Boutique
United States
Over 1 year using the app
May 12, 2022

Their support team is on top of any situation and fast with their response. They could offer more options for the free accounts like the look & feel and review highlight etc

Heavenly Designed
United States
Over 1 year using the app
February 9, 2022

The support is very reactive. Solved a problem in a very fast timeline so we can merge our older reviews.

ØZERS
France
Over 1 year using the app
January 14, 2020

I recently started using this app. And the Yotpo team has went above and beyond to help me understand and set everything up! They reply right away and are so patient and helpful! Couldn’t be happier with this app!

KOZHA NUMBERS
United States
Over 1 year using the app
Yotpo replied January 15, 2020

Thank you so much for taking the time to leave a review. We're so happy to hear you're enjoying Yotpo and our team was able to help!

Edited March 9, 2022

The customer service from Ronel was superb, really quick and to the point, allowed me to review our subscription with easy to follow prompts, cannot fault the service.

Wolf Bear Collective
Australia
Over 1 year using the app
Edited November 24, 2021

Donald was great and helpful that's why I said 5 stars. But your platform needs some work due to customers not receiving reviews by email.

ULTIMATUM X
United States
Over 1 year using the app
August 3, 2022

My problem was solved in less than 5minutes - fabulous service! Friendly, fast and easy to communicate with.

FOR
Australia
Over 1 year using the app
June 10, 2021

I contacted Yotpo because I didn't realize the app was uninstalled. I had a few questions about setting my account up. So, I decided to chat with them. Rep Radly assisted me instantly. He was a pleasure to work with. I highly recommend Yotpo!

SoleJealous
United States
Over 1 year using the app
April 7, 2021

app works as described, easy to set up and outstanding after-sales technical support (thank you Noren)

Stock Fragrance
United States
Over 1 year using the app
March 24, 2022

There are functionnalities that I wish we could have directly on the plateform, but the support team can do a lot on their end so don't hesitate to ask for help. Kenneth was a great help with me, I would recommand.

Basus
France
Over 1 year using the app